Conversations With Community Managers

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems. Hosts Jim Storer and Shannon Abram chat with Marissa about the Pegasystems support community, and their challenges converting customers who prefer traditional support channels (calls/tickets) to access self-support options first. Marissa also shares exciting developments in the community, including personalized email notifications for stalled posts to encourage responses and a new feedback module for documentation. She also offers advice for community professionals working in support community use cases. Listen to User Engagement in Support Communities More Community Podcasts User Engagement in Support Communities Automation and AI in Online Communities Authentic Engagement in Online Communities The Intersection of Lear

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #102 features Jessica Langston the Senior Director, Community at Autodesk. Hosts Jim Storer and Shannon Abram chat with Jessica about the ways automation and AI can benefit online community programs, including language translations and localization, filtering and analyzing community data and automating repetitive tasks. Jessica offers advice for managing mature communities and the importance of co-designing with community members. Listen to Automation and AI in Online Communities More Community Podcasts User Engagement in Support Communities Automation and AI in Online Communities Authentic Engagement in Online Communities The Intersection of Learning and Communities Community Building for Associations The post Automation and AI in Online Communities appeared first on The Community Roundtable.

Episode #101 features Penny Schnarrs, Director of Community Relations and Strategy at the Association of American Medical Colleges (AAMC). Hosts Jim Storer and Shannon Abram chat with Penny about community building and virtual engagement with a medical organization. She shares strategies for authentic engagement in online communities, and highlights the need for innovation and connection beyond in-person meetings. Listen to Penny Schnarrs on Authentic Engagement in Online Communities About Penny Schnarrs Penny Schnarrs is the Director of Community Relations and Strategy at the American Association of Medical Colleges. She is also part-time faculty at Point Park University, teaching first-year students. About AAMC The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, patient care, and community collaborations conducted by our member ins

Drum roll please! We’ve officially hit triple digits! Today, we’re celebrating a major milestone – the 100th episode of the Community Conversations podcast! It’s hard to believe it’s been 15 years since we embarked on this podcasting journey together. From the very first episode, in 2009 (with Keith Burtis from Best Buy!), we’ve strived to bring you engaging conversation with innovative community professionals.The podcast has gone through some changes in the past 15 years (who hasn’t?) changing name from TheCR Quick Chat to Conversations with Community Managers to the current title, Community Conversations. Looking back, we’re filled with gratitude for all the amazing guests that we’ve learned from along the way. We’ve had the privilege of interviewing industry experts like Marjorie Anderson, Chris Catania, Helen Chen, Jillian Bejtlich, Brian Oblinger, Christopher Detzel, Monique Van Den Berg, and so many more. We’re thrilled to share

Episode #99 of Community Conversations features Catherine Hackney, an online community consultant specializing in association member communities with Confident Communities Consulting. Catherine discusses the importance of online communities for associations and non-profits. Catherine shares best practices for engaging association members, getting executive buy-in and making data-driven decisions. Highlights include: Community building and platform usage for associations and non-profits. Engaging associations and communities through volunteerism, purpose statements, and awareness. Importance of online community for associations, with a focus on executive buy-in and data-driven decision-making. Managing Association communities, moderation, and decision-making. Simplifying and optimizing community engagement for associations. Work-from-home tips. Listen to Community Building for Associations Listen on Apple Podcasts About Catherine Hackney Catherine

Episode #98 of Community Conversations features Melanie Binder, Senior Manager, Community and Council Engagement, who discusses her work at Healthcare Financial Management Association (HFMA) and how she developed and launched a hybrid community platform for their members, and best practices when evaluating community technology platforms. Hosts Jim Storer and Shannon Abram chat with Melanie about her experience transitioning from account management to community management, the intricacies of navigating the online community technology platforms market, and finding the community technology platform that is the right fit for your organization. Melanie also shares ideas for expanding your community team, creating content that works for your audiences, and expectations for a successful migration when changing community technology platforms. Listen to Melanie Binder on Community Technology Platforms This podcast was made possible by support from Verint. About Melanie Binder M

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #97 of Community Conversations features Chris Catania, Head of Community at Esri. Hosts Jim Storer and Shannon Abram chat with Chris about Leveraging data analytics for community success, community building and education for executives, and his work building a community ROI model and its impact on organizational value at Esri. Chris shares ideas for building out your own cost benefit model, and explores the positive impact of measuring community ROI. Listen to Chris Catania on Leveraging Data Analytics for Community Success About Chris Catania Chris is an award-winning enterprise community building expert. For more than 20 years, he has helped leaders build community-driven organizations that leverage the power of community and collaboration to deepen trust, increase loyalty, build better products,

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #96 of Community Conversations features Michelle Mathias, Manager, Community Experience and Programs (Esri Community), and Brianna Ettley, Community Manager, Engagement and Content at Esri. Hosts Jim Storer and Shannon Abram chat with Michelle and Brianna about the Esri Community program, including a deep dive in their award-winning community advocacy programs. They also discuss cultivating community leaders, how they grew the MVP program in the Esri Community since its start in 2014, and what’s in store for the Esri Community as they plan a migration to Khoros’ Aurora platform. Listen to Michelle Mathias and Brianna Ettley on Using MVPs to Power Effective Communities About Esri Esri is the global market leader in geographic information system (GIS) software, location intelligence, a

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #95 of Community Conversations features Michael Watkins, Community Manager at Research Innovations Incorporated. Hosts Jim Storer and Shannon Abram chat with Michael about his community building journey from gaming to engineering, fostering productive workplace culture with community, and ideas for effective programming across diverse office spaces. Michael also shares best practices for the balancing a structured plan in place for community building in place, while also being willing to take risks and learn from mistakes. Listen to Michael Watkins on Fostering a Productive Workplace Culture with Community About Michael Watkins After starting his community career in the gaming industry, at organizations including Accelerate Gaming and GreyComm Studios, Michael now works in community at Research Innovatio

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #94 of Community Conversations features Michelle Sneck, Ph.D., Community Builder, Data Literacy Advocate, Host of the USAA Data Bytes Podcast, and Data Science Evangelist at USAA. Hosts Jim Storer and Shannon Abram chat with Michelle about community building at USAA, starting at the intersection of data science and community building. Michelle also shares her approach to mentorship, which involves understanding the pain points of others, being honest about their own limitations, and leveraging their network to help others succeed. Listen to Michelle Sneck, Ph.D. on Community Building at USAA From Michelle: As promised, here’s a link to a slime mold video. I often think about how communities are like slime molds This video is pretty amazing because it unpacks a bit of the behaviors that slime molds exh