Ceb Talent Angle With Scott Engler

Since the pandemic, organizations have been operating in a new environment, with altered cultural norms and without established practices. In his book, “Competing In the New World of Work: How Radical Adaptability Separates the Best from the Rest,” Keith Ferrazzi offers his vision for successful organizations of the future. Keith joins the Gartner Talent Angle to share how some organizations are embracing these new realities and to outline the leadership practices he believes will define success in this new era of work. Keith Ferrazzi is an entrepreneur, philanthropist and renowned global thought leader in the future of work and leadership. As founder and chairman of Ferrazzi Greenlight and its research institute Go Forward to Work, he works with some of the world’s most prominent organizations to maximize team performance and achieve extraordinary outcomes. Formerly, he was the chief marketing officer of Deloitte and Starwood Hotels. Keith is a No. 1 New York Times bestselling author of “Who’s Got Your Back,

GE’s Kevin Cox and Medtronic’s Carol Surface join the Talent Angle to discuss Chapter 2 of the Model of a World-Class CHRO. As members of Gartner’s CHRO Global Leadership Board, Carol and Kevin were both involved in creating the original Model of the World-Class CHRO in 2017. They join host Peter Aykens to discuss what’s changed in the recent update. They reflect on what originally inspired them to create the model, its legacy to date, and why it was due for a revision. In breaking down Chapter 2 of the model, Carol and Kevin share what’s remained the same for the chief HR officer (CHRO) role alongside what must be added to address today’s realities.   The CHRO Global Leadership Board, convened by Gartner, is composed of CHROs from the world’s top companies with deep expertise in HR, talent management and executive leadership.   Carol Surface was recently appointed chief people officer at Apple, a role she will start in March 2023. Since 2013, she has served as executive vice president and CHRO at Medtronic,

A historic number of women left their jobs in 2021, resulting in their lowest workforce participation since 1988. Author and activist Reshma Saujani confronts the “big lie” of corporate feminism in her book Pay Up: The Future of Women and Work (And Why It’s Different Than You Think), and she presents a bold plan to address the systemic biases impacting working women. On this episode of the Gartner Talent Angle, Reshma explains how the cost of inaction ⁠— for families, the economy, and women themselves ⁠— is too great to ignore. To fuel this urgency, she shares strategies to create lasting change. Reshma Saujani is a leading activist and the founder of Girls Who Code and the Marshall Plan for Moms. She is the author of Pay Up: The Future of Women and Work (And Why It’s Different Than You Think). Reshma has spent more than a decade building movements to fight for women and girls’ economic empowerment, working to close the gender gap in the tech sector, and most recently advocating for policies to support moms i

In 2023, organizations face historic challenges: a competitive talent landscape, an exhausted workforce, and pressure to control costs. HR leaders that can effectively navigate these terrains and unlock the full potential of their organization’s talent stand to gain a competitive edge. In this episode of the Talent Angle, Gartner’s Peter Aykens and Emily Rose McRae share 9 future of work trends that will shape HR in 2023, and offer practical guidance on how HR leaders can prepare accordingly. To access the full Future of Work Trends research, or register for a webinar hosted by Peter Aykens and Emily Rose McRae on February 15th, use the following link: gtnr.it/worktrends2023.   Peter Aykens is the chief of research for Gartner’s HR practice. He is responsible for building and leading research teams within the practice to address clients’ key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous stud

On this episode of the Gartner Talent Angle, author and keynote speaker, Suneel Gupta explains why even some of the best ideas fail to take root. He shares how the lessons he gleaned from interviews with some of the most successful individuals in the world fueled his latest book, Backable: The Surprising Truth Behind What Makes People Take a Chance On You. Suneel shares his own experience of learning from failure, and he explains why before you can convince others, you must first convince yourself. He argues that the greatest enemy to innovation is exhaustion, and leaders must take care of their energy as much as they take care of their time and their talent.   Suneel Gupta writes and speaks about the changing world of work, and how we succeed both externally and internally. He is the bestselling author of  "Backable", which is rooted in Suneel’s journey from the "Face of Failure" for the New York Times to the "New Face of Innovation" for the New York Stock Exchange. Suneel is the founding CEO of RISE, which

The hybrid world has upended traditional norms around the role of the office. Author Julia Hobsbawm joins the Talent Angle to discuss how talent leaders can apply the insights from her book “The Nowhere Office: Reinventing Work and the Workplace of the Future” to take advantage of the emerging opportunities created by hybrid ways of working . Hobsbawm argues we are in a new era of work – marked by unclear boundaries and changing attitudes – and shares advice on what organizations should do as they continue to shape the role of the office in this context. In doing so, she looks to the past at how earlier innovations in knowledge work changed offices and to the future at how physical spaces will support employees in sustained performance. Julia Hobsbawm is an award-winning business author and futurist of work who writes the "Working Assumptions" column for Bloomberg's Workshift. The author of the acclaimed book “The Nowhere Office: Reinventing Work and the Workplace of the Future,” she was a founder of the US-l

An inclusive workplace makes all employees feel equally involved in and supported across all areas. Fran Katsoudas, Cisco CHRO, and Michael C. Bush, Great Place to Work CEO, join the Talent Angle to share insights and lessons that help leaders build inclusive organizations. Both make the case why doing so isn’t only an altruistic act, but also has real business impact on outcomes such as revenue and market performance. They also discuss the pillars that define Cisco’s globally recognized culture of inclusion, challenges to building an inclusive culture with a dispersed workforce, emerging ways to foster trust and belonging, and which new inequities are materializing in a disruptive talent landscape.   Francine Katsoudas is executive vice president and chief people, policy and purpose officer of Cisco. In this role, Fran oversees critical functions that instill Cisco’s conscious culture, contribute to the company’s overall performance and advance Cisco’s purpose to “Power an Inclusive Future for All.” The stra

Drawing on their professional and academic experience, Ravin Jesuthasan and John Boudreau argue the current work “operating system” is increasingly unable to meet the needs of employees and employers. They join the Talent Angle to discuss their new book, Work Without Jobs: How to Reboot Your Organization’s Work Operating System, and the opportunities for HR to shape a new vision for the future of work. Jesuthasan and Boudreau propose a new work “operating system” based on deconstructed work and deconstructed talent that would ultimately lead to a more human-centric approach to work.  In their new vision for the future of work, they emphasize the importance of developing capabilities that will enable organizations to redesign and reinvent work and the employee experience. Ravin Jesuthasan is the global leader of Mercer’s Transformation Services business.  He has led multiple research efforts on the global workforce, the emerging digital economy, the rise of artificial intelligence and the transformation of wor

Harvard Business School professor Joseph Fuller joins the Gartner Talent Angle podcast to share the latest insights from his white paper, “Hidden Talent: Untapped Talent.” Fuller explains why fitting candidates are  consistently overlooked by recruiting technology. He shares solutions for uncovering these workers, and argues why senior leaders play a critical role in ensuring the success of the hidden talent pipeline. Joseph Fuller is a Professor of Management Practice in General Management at Harvard Business School and co-leads the school’s initiative, Managing the Future of Work. He graduated from Harvard Business School in 1981 and founded the consulting firm, Monitor Group, now Monitor-Deloitte. During his three decades in consulting, Fuller worked with senior executives and policymakers on a wide variety of issues related to corporate strategy and national competitiveness. *This episode was originally released in 2022.

Since the pandemic, organizations have been operating in a new environment, with altered cultural norms and without established practices. In his book, “Competing In the New World of Work: How Radical Adaptability Separates the Best from the Rest,” Keith Ferrazzi offers his vision for successful organizations of the future. Keith joins the Gartner Talent Angle to share how some organizations are embracing these new realities and to outline the leadership practices he believes will define success in this new era of work. Keith Ferrazzi is an entrepreneur, philanthropist and renowned global thought leader in the future of work and leadership. As founder and chairman of Ferrazzi Greenlight and its research institute Go Forward to Work, he works with some of the world’s most prominent organizations to maximize team performance and achieve extraordinary outcomes. Formerly, he was the chief marketing officer of Deloitte and Starwood Hotels. Keith is a No. 1 New York Times bestselling author of “Who’s Got Your Back,

An inclusive workplace makes all employees feel equally involved in and supported across all areas. Fran Katsoudas, Cisco CHRO, and Michael C. Bush, Great Place to Work CEO, join the Talent Angle to share insights and lessons that help leaders build inclusive organizations. Both make the case why doing so isn’t only an altruistic act, but also has real business impact on outcomes such as revenue and market performance. They also discuss the pillars that define Cisco’s globally recognized culture of inclusion, challenges to building an inclusive culture with a dispersed workforce, emerging ways to foster trust and belonging, and which new inequities are materializing in a disruptive talent landscape.   Francine Katsoudas is executive vice president and chief people, policy and purpose officer of Cisco. In this role, Fran oversees critical functions that instill Cisco’s conscious culture, contribute to the company’s overall performance and advance Cisco’s purpose to “Power an Inclusive Future for All.” The stra

Dart Lindsley, the head of global process excellence for people operations at Google, joins the Gartner Talent Angle to share why he thinks work is one of the least designed products on the market today. Dart argues that if HR leaders applied design principles to work they would view employees not as inputs to production but rather as customers buying the experience of work. This reframing of the relationship between the organization and the employee can help managers rethink how to approach their roles and help HR more precisely shape the employee experience. Dart Lindsley leads Global Process Excellence for People Operations at Google. Before joining Google, Dart led the Human Resources Transformation Planning and Analysis organization for Cisco Systems. While at Cisco, Dart founded the business architecture and experience design teams. By focusing these two very different disciplines on questions of talent, Dart and his team came to an important insight: employees can be framed as customers of work, and em

In this Gartner Talent Angle podcast, Marcela Escobari shares key metrics about job quality, economic mobility and job equity. While organizations are facing labor shortages in the short term, Escobari argues that there’s been a long-term decline in job quality. She explains how churn in low-wage jobs is expensive for organizations, but low-wage employees often lack “stepping stone” opportunities to advance their careers. Marcela Escobari is the current Assistant Administrator for Latin America and the Caribbean at the U.S. Agency for International Development. At the time of this recording, she was a senior fellow in the Center for Sustainable Development, housed in the Global Economy and Development program at Brookings, where she led the Workforce of the Future initiative. *This episode is an excerpt taken from our 2022 interview.

In her book “The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It,” Jennifer Moss implores organizations to design burnout strategies that move beyond apps, wellness programs and perks. Instead, she makes the case for a systematic and preventative approach to building an anti-burnout strategy. To do so, organizations must first understand the key drivers of burnout, why conventional approaches fall short and how leaders can build cultures that prioritize workforce resilience and health. Jennifer Moss is an award-winning journalist, author and international public speaker. She is a nationally syndicated radio columnist and writes for Harvard Business Review. Her first book, “Unlocking Happiness at Work,” received the distinguished UK Business Book of the Year Award. Jennifer has been named a Canadian Innovator of the Year, an International Female Entrepreneur of the Year, and was a recipient of the Public Service Award from the Office of President Obama. *This episode is an excerpt taken from

Harvard Business School professor Joseph Fuller joins the Gartner Talent Angle podcast to share the latest insights from his white paper, “Hidden Talent: Untapped Talent.” Fuller explains why fitting candidates are  consistently overlooked by recruiting technology. He shares solutions for uncovering these workers, and argues why senior leaders play a critical role in ensuring the success of the hidden talent pipeline. Joseph Fuller is a Professor of Management Practice in General Management at Harvard Business School and co-leads the school’s initiative, Managing the Future of Work. He graduated from Harvard Business School in 1981 and founded the consulting firm, Monitor Group, now Monitor-Deloitte. During his three decades in consulting, Fuller worked with senior executives and policymakers on a wide variety of issues related to corporate strategy and national competitiveness. *This episode is an excerpt taken from our 2022 interview.

In this Talent Angle podcast, collaboration expert Rob Cross shares ways employees can become more efficient collaborators and reclaim and reinvest their time. Cross explains how small stressors throughout the work day are  increasing, overwhelming and exhausting employees and lays out practical advice for addressing these issues. Rob Cross has studied the underlying network dynamics of effective organizations and the collaborative practices of high performers for more than 20 years. He is the Edward A. Madden Professor of Global Leadership at Babson College and the co-founder and director of the Connected Commons, a consortium of over 100 leading organizations accelerating network research and practice. Cross is a graduate of the University of Virginia’s McIntire School of Commerce, and earned an MBA from UVA’s Darden School and completed doctoral work at Boston University. *This episode is an excerpt taken from our 2021 interview.

Mark C. Crowley joins the Gartner Talent Angle to discuss why today’s unparalleled workplace challenges prompted him to release a second edition of his book, “Lead from the Heart: Transformational Leadership for the 21st Century” more than a decade after it was first published. Backed by scientific findings on employee motivation, Crowley outlines common misconceptions about leading from the heart. And drawing on examples from his own experience, he shares practical advice for how to effectively implement this type of leadership at an organization. Mark C. Crowley is the author of “Lead From The Heart: Transformational Leadership For The 21st Century.” The second edition debuted in August 2022 as an “Amazon #1 Release,” and his book has been taught in nine American universities. Mark is a regular columnist for Fast Company Magazine and has been published in USA Today, Reuters, Forbes, the Stanford Social Innovation Review, the Huffington Post, Gallup & the Seattle Times. Mark spent over 20 years in the wo

In this Talent Angle podcast, Gartner's former chief of HR research Brian Kropp shares challenges and opportunities that are top of mind for CHROs as 2022 approaches. He discusses how HR must adapt to a hybrid future in which leaders and managers need new skills and employees expect a more human relationship with their organizations. Kropp goes on to explain how executives must take new approaches to decision making to usher in the changes needed in this disruptive environment. *This episode is an excerpt taken from our 2021 interview.

As many organizations struggle to keep pace with technological innovations, digital transformation is a top priority. Gerald Kane, professor of information systems at the University of Georgia’s Terry College of Business, joins the Gartner Talent Angle to explore the opportunities these digital disruptions create and to inspire HR leaders to approach digital transformation with confidence. He explains how people and processes, not just technology, are crucial to successful digital transformation, and emphasizes the need for leaders to have growth mindsets and to continually learn while building adaptability in their organizations. Dr. Gerald C. Kane is a Professor and the C. Herman and Mary Virginia Terry Chair in Business Administration at the Terry College of Business at the University of Georgia.  He researches and teaches about how companies can understand and respond to digital disruption to undergraduate, graduate, and executive education students worldwide; and he has published over 100 papers, article

Author Caleb Gardner argues that while change has been constant for some time, organizations are still unprepared to address it. In his latest book, “No Point B: Rules for Leading Change in the New Hyper-Connected, Radically Conscious Economy,” Gardner lays out his vision for how organizations should approach change in the new environment. The founder of the consulting firm 18 Coffees joined the Gartner Talent Angle Podcast to share examples of organizations undergoing transformation, and he extols the virtues of effective communication, adaptive capability and revised assumptions. Caleb Gardner is the co-founder of innovation consulting firm 18 Coffees and author of the new book, “No Point B: Rules for Leading Change in the New Hyper-Connected, Radically Conscious Economy.” Caleb’s career has spanned from working at Edelman and Bain & Company to running U.S. President Barack Obama’s Twitter account. Caleb’s insights about building more ethical and effective companies have been featured in publications su