Ceb Talent Angle With Scott Engler

*This episode is an excerpt taken from our 2020 interview. Companies often assume their workplace cultures are ones with high levels of integrity. But too many rely on reactive rather than proactive approaches to managing misconduct. On this episode of Gartner’s Talent Angle, Rob Chesnut, Chief Ethics Officer of Airbnb, offers practical advice on creating organizational culture with intentional integrity. Chestnut also lays out how companies can effectively clarify their ethical stances and motivate employees to model desired values.

Humans are hardwired to add rather than subtract. Across various contexts ー whether biological, cultural or economic ー we often default towards more. Professor Leidy Klotz, author of “Subtract: The Untapped Science of Less, ” argues we pay a price for the belief that more is better. In this Gartner Talent Angle interview, Klotz makes the case for the untapped potential of less, exploring subtraction as an overlooked strategy to achieve business results.

*This excerpt was taken from our 2020 interview. The #MeToo movement has called attention to the prevalence of workplace misconduct. In response, organizations across industries and sectors have had to confront the many risks—legal, reputational, and financial—misconduct and harassment pose to their bottom line. In her book #MeToo in the Corporate World: Power, Privilege, and the Path Forward, labor economist and award-winning author Sylvia Ann Hewlett urges companies to recognize the adverse consequences of toxic workplace cultures. She provides HR leaders and professionals with tools and strategies to create more equitable and safe workplace environments, especially for marginalized groups.

Using findings from her two books — “Collective Genius” and “Being the Boss” — Harvard Business School professor Linda Hill, reflects on the elements of leadership that produce innovation. She argues for a view of leaders as social architects, tasked with building cultures and capabilities necessary for their teams to do their best and most creative work. For organizations looking to learn from her leadership playbook, she counsels focusing on creative abrasion, creative agility and creative resolution.

*This excerpt was taken from our 2020 interview. Few of us work in roles designed to our personal specifications. In his new book Personalization at Work: How HR Can Use Job Crafting to Drive Performance, Engagement and Wellbeing , Rob Baker argues that employees thrive when allowed to craft their roles to fit their strengths. Baker provides HR leaders and professionals with tools and guidance to create workplace environments that empower employees to customize their jobs to meet their needs.

While technology such as instant messaging and videoconferencing have driven digital productivity, leaders and managers are struggling to effectively communicate with their teams using these tools. Entrepreneur Joe Freed joins the Gartner Talent Angle to share how technologies will reduce cognitive load and enhance culture initiatives. He also shares seven markers of digital interactions to assess the health of your organizational culture in the hybrid world. Joe Freed is the Co-founder and CEO of Cultivate, a technology company providing a leadership development platform for the digital workforce. He has led several startups focused on online learning and HR technology, and lectures at UC Berkeley Extension.

*This excerpt was taken from our 2020 interview. Culture change efforts often yield little more than a survey assessing current culture followed by ineffective action steps to achieve change. On this episode of the Gartner Talent Angle, Kathleen Hogan, Microsoft’s Chief People Officer, shares how Microsoft not only incites culture change, but also how they foster a growth mindset to ensure employees are comfortable learning and failing in order to grow.

In this Gartner Talent Angle podcast, labor market expert Martha Ross explores how non-college-educated talent can excel at organizations with the right on-the-job learning opportunities. She offers tactics for organizations seeking to diversify their recruitment strategies and improve sourcing of underrepresented talent. Martha Ross is a senior fellow at the Brookings Metropolitan Policy Program. Ross researches and writes about workers and the labor market, with a focus on low-wage and underemployed workers, the education and employment experiences of 18- to 24-year-olds, pathways to good jobs for young adults, and COVID-19’s disproportionate impact on these talent segments. She has a master’s degree from the University of Chicago’s School of Social Service Administration and a bachelor’s degree from Colorado College.

*This excerpt was taken from our 2020 interview. In his book Experimentation Works: The Surprising Power of Business Experiments, Stefan Thomke shares that bright ideas and decisive actions alone do not create innovation. Instead, innovation depends on a culture of experimentation which values the science of testing. By stripping big ideas into hypotheses to test what does and doesn't work, organizations are better positioned to establish a competitive edge and generate strong financial returns. 

Hear Jeff Kavanaugh, author of The Live Enterprise, discuss how to transform your organization into an ever-evolving, continuously learning industry leader. He provides a clear path to transform large and complex businesses into agile ecosystems that evolve with changing market needs. 

*This episode is an excerpt taken from our 2020 interview. The power of preventative thinking is one that is underutilized by organizations and individuals alike; a shortcoming which perpetuates reactive, rather than proactive, solutions. This according to Dan Heath, author of Upstream: The Quest to Solve Problems Before They Happen. In his book, Heath makes the case for an upstream mindset — arguing that this approach can effectively surface solutions to seemingly intractable problems by highlighting early warning indicators.

Eliza VanCort, organizational consultant and author, argues that more women should unapologetically exercise power in their communication and leadership styles. In her book, "A Woman's Guide to Claiming Space: Stand Tall. Raise Your Voice. Be Heard.," she offers relevant research, concrete strategies and actionable tools for women to claim space with courage, empathy and conviction. VanCort urges women to push through their fears and engage in behaviors that better position them to lead and be heard.

*This episode is an excerpt taken from our 2020 interview. In this episode of The Talent Angle podcast, Alden Mills, author of Unstoppable Teams: The 4 Essential Actions of High-Performance Leadership, discusses his C.A.R.E.-based leadership framework. Mills shares how HR and business leaders can overcome personal barriers and build teams that are motivated by factors greater than themselves.

Ram Charan, business advisor and author, introduces a new leadership thinking approach to help executives exploit shifts in their business landscapes. In the book “The Phoenix Encounter Method,” he and his co-authors — Ian Woodward, V. “Paddy” Padmanabhan and Sameer Hasija — offer a methodology to use change as a catalyst for transformation. According to Charan, leaders can adopt this new mental frame by: developing a nuanced understanding of their operating environments; pressure-testing options for legacy business and innovation; and leveraging new competencies and emerging technologies for business growth.

*This episode is an excerpt taken from our 2019 interview. Conflict resolution can seem like a daunting task, especially when previous attempts  have failed. In this episode of the Talent Angle, Dr. Jennifer Goldman-Wetzler, author of Optimal Outcomes: Free Yourself from Conflict at Work, at Home and in Life discusses practical approaches to both resolve and free yourself from conflict. By applying these practices, you will not only learn to observe complex situations with greater clarity, but ultimately achieve your optimal outcome.

On this episode of the Gartner Talent Angle podcast, trust expert Rachel Botsman defines trust as the currency of interaction. She argues that trust has implications for how organizations can relate to their employees and customers, especially in a virtual world. Botsman joined the podcast to discuss the changing landscape of trust and to share how leaders can put trust into action to drive better outcomes. Rachel Botsman is a lecturer at Oxford University and an expert on trust. She is the author of “What’s Mine is Yours” and “Who Can You Trust?”. Botsman’s TED talks have been viewed more than five million times, and she hosts the podcast series “Trust Issues.”

*This spotlight contains an excerpt from our 2019 interview. Marc Effron, author of 8 Steps to High Performance: Focus on What You Can Change (Ignore the Rest), joins the Talent Angle to discuss how to cut through the noise and boost workplace performance. He shares what behavioral changes and practical steps employees can take to improve performance and deliver outstanding results.

Marissa King, professor at the Yale School of Management, makes the case for the power of professional and personal networks. In her book “Social Chemistry: Decoding Patterns of Human Connection,” she explores the different dimensions along which human connections are made, introducing three styles of network connection — expansionist, broker and convener. She offers practical tips and guidance for organizations looking to help their employees cultivate stronger professional ties.

*This episode is a shortened excerpt of a previous interview. To prepare for the future, organizations should focus on the prospective workforce currently in or entering college. Bob Moesta joins the Talent Angle to discuss how students “hire” colleges to prepare and qualify them for future jobs, with the majority of graduates, however, leaving unprepared to join the workforce. Tune in to this week’s episode to hear how your organization should not only consider changing education requirements when hiring, but also empower current and future employees to make more productive higher-education decisions. Bob Moesta is the president and co-founder of The ReWired Group and an adjunct lecturer at The Kellogg School of Management at Northwestern University. In the 1990s, Bob was a co-creator of the “Jobs-To-Be-Done” Theory. He has contributed to the launch of more than 3,500 new products and services in almost every industry.

In this episode of the Talent Angle, Janet Stovall, senior client strategist at the NeuroLeadership Institute, discusses the strategies organizations can apply to elevate inclusion as a key business priority. She shares how to better define diversity, articulate its value, and hold individual leaders accountable for inclusion outcomes. Janet Stovall is a senior client strategist at the NeuroLeadership Institute, where she helps companies implement diversity, equity and inclusion practices. Her work addresses systemic racism, focuses on understanding the value of diversity, and offers straightforward, objective solutions to unlock that value. Her TED talk challenging business to get serious about inclusion has nearly 2 million views. Prior to joining NLI, Stovall was Senior Director, Social Impact and The UPS Foundation, and also served as UPS’s DE&I communications lead.