Servicenow Techbytes

With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool features to look out for, and navigation tips and best practices. This episode covers: Unauthenticated help page Tour feature for the new site Improved homepage Improved incident form Service portal mobile experience Stay up-to-date with Portal news in the ServiceNow Community For more information on the HI Service Portal, see: HI Service Portal user experience revamped for Helsinki Access HI on-the-go with our new mobile app ServiceNow KB: Service Portal on HI (KB0547203) ServiceNow KB: Using the HI Service Portal (KB0547103) HI Service Portal Overview - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twi

Learn how to automate your functional, regression, and UAT testing to reduce time and increase quality with CapIO, the end-end testing tool for ServiceNow. Dave Slusher, ServiceNow Developer Evangelist and automated testing guru, asks Roger the questions you want the answers to if you’re in QA or DevOps.Q&A with Roger Enriquez, Integration Architect at Cerna Solutions

This episode of ServiceNow Techbytes features Mark Scoggins, a Senior Solutions Consultant at ServiceNow, as he explains what Software Development LifeCycle (SDLC) is and best practices to put it in place and use it. This episode covers: How to integrate change management and SDLC Managing sprints Involving product owners in the process Using visual task boards with SDLC Sneak peek into Knowledge16 For more information on SDLC, see: SDLC integration with Project Portfolio Suite SDLC Scrum Process Plugin SDLC scrum process ServiceNow Share ServiceNow Demo Center Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

In this episode of ServiceNow Techbytes, Amy Bowman, ServiceNow’s Senior Manager of Information Development, introduces us to the new ServiceNow Documentation site. She explains how to use the enhanced search capabilities, generate PDFs from the content, and provide feedback to the Information Development team. This episode covers: The new and improved search engine How to generate PDFs from docs content How to use the feedback form For more information on the Product Documentation, see: New documentation site: a more Powerful Search ServiceNow Product Documentation Move over wiki, the new product documentation site is live!   Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

In this episode of ServiceNow Techbytes, Heath Ramsey discusses how you can use Performance Analytics as the “face of your instance” to visualize data collected over time and improve your business processes. This episode covers: The history of Performance Analytics How to obtain the application Using indicators Importance of time in Performance Analytics Using breakdowns and dashboards Sneak peek into Knowledge 16 and CreatorCon For more information on Performance Analytics, see: Video Playlist: Performance Analytics Performance Analytics Plugins available in the Geneva release Add Twitter data to a Performance Analytics dashboard Performance Analytics and Reporting Product Documentation: Performance Analytics Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

In this episode of ServiceNow Techbytes, Heath Ramsey discusses the Reporting application and the best ways to create and manage reports on the ServiceNow platform. This episode covers: Streamlining reports Report administration Report security Multi-level pivot tables Conditional formatting Multi-level drill-down For more information on Reporting, see: Video Playlist: Reporting in ServiceNow Getting Started with Reporting in ServiceNow Performance Analytics and Reporting Product Documentation: Reporting ServiceNow KB: Reporting Resources Page (KB0540923) Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

Herbert Uhl explains how ServiceNow customers are realizing significant OPEX savings and gaining operational efficiencies with MobiChord’s Mobile Expense and Asset Management app.See More Podcasts at https://community.servicenow.com/community/experts-corner/techbytes-podcasts

In this episode of ServiceNow Techbytes, Mani Korada, Cory Seering, and Bianca Vaccarini talk about how you can get your burning ServiceNow product questions answered in our friendly and supportive online ServiceNow Community. This episode covers: Overview of Community How to ask questions that get answered How referencing product documentation helps you get better answers When to write a blog post Tips on answering questions Community etiquette How to find content quickly on Community For more information on the ServiceNow Community, see: Make it easy for others to answer your question. How To Top Contributors Tips and Tricks Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to customers. This episode covers: Tagging and search optimization Pinning articles Reports Multiple-KB function (NEW in UI16!) Article view properties Feedback Mechanism Sneak peek at Knowledge 16 For more information on Knowledge Management, see: Product Documentation: Knowledge Management Product Documentation: Knowledge Administration ServiceNow KB: Viewing Knowledge Base articles (KB0538987) ServiceNow KB: Viewing public knowledge base articles (KB0540403) Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

In this episode of ServiceNow Techbytes, bryanbarnard and cesar.sandoval talk about building an API for your ServiceNow app using the new Scripted REST APIs functionality available in the Geneva release.This episode covers:An overview of Scripted REST APIsVersioning Scripted REST APIsImportance of documenting Scripting REST APIsUse cases for Scripted REST APIshttps://community.servicenow.com

In this podcast we provide an update on what’s new with the ServiceNow Store. We also interview Don Casson the CEO of Evergreen Systems and learn more about their apps found on the ServiceNow Store.

In this episode of ServiceNow Techbytes, patrickd talks about the benefits of the ServiceNow Developers Site and what it can do for you and your company.This episode covers: An overview of the Developers Site Perks of joining the Developers Site What you can do with the Developers Site Sneak peek into CreatorCon 2016 For more information on ServiceNow Field Service Management, please see: ServiceNow Developers Site Developer Community ServiceNow Developer Site - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

In this episode of ServiceNow Techbytes, Lisa Henderson and giora.tamir provide details about the new Security Incident Response application that can track the progress of security-related incidents from initial analysis to containment, eradication, and recovery. This episode covers: What to expect from the new Security Incident Response application Some features of the Security app Best practices when using the new Security app For more information on ServiceNow Field Service Management, please see: Product Documentation: Security Incident Response Product Documentation: Get started with Security Incident Response Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

In this episode of ServiceNow TechBytes, ServiceNow product manager mike.malcangio talks about using the Knowledge Management Application to view, create, edit, organize, share, and manage content across your organization. For more information on ServiceNow Knowledge Management, please see: Product Documentation - Knowledge Management Product Documentation - Creating Knowledge Video: Getting Started with ServiceNow Knowledge Base Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

In this episode of ServiceNow TechBytes, Sean Barrett discusses how you can use the Field Service Management application and geolocation to manage work tasks of any kind that need to be performed by agents in the field.This episode covers: Ways to use Field Service Management Why and how to use the geo-tracking feature How Field Service Management relates to other applications in ServiceNow Offline support with mobile technology partners For more information on ServiceNow Field Service Management, please see: Product documentation – Field Service Management Product documentation – Geolocation ServiceNow website - Field Service Management Six Ways To Improve Your Field Service Management Operations Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

In this episode, you can find tips and tricks for using the powerful Discovery tool to identify, maintain, and get control of the configuration items in your Configuration Management Database (CMDB).

In this episode, Jason Aloia and Darren Richards talk about using visual task boards, an interactive graphical application that makes it easy for teams to manage and collaborate on multiple tasks.

In the latest episode of TechBytes, Grant Hulbert explains how developers can add their innovative applications to the ServiceNow Store and sell them or offer them for free to others in the ServiceNow ecosystem. News Bulletin: ServiceNow | Delivering Enterprise Value with Service Management KPMG brings ServiceNow guru to New Zealand | Scoop News Submit your ServiceNow Selfie!   For more information on the ServiceNow Technology Partner Program, see: ServiceNow Developer Portal CreatorCon at Knowledge16 ServiceNow Store Technology Partner Program NOWsupport - YouTube ServiceNow Developer Site Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

Keyvan Berenjian on implementing ServiceNow Express quickly and using the product to automate processes from ITSM to human resources onboarding and more. For more information on ServiceNow Express, see: ServiceNow Express Site Get a ServiceNow Express Demo Instance ServiceNow Express Community ServiceNow Express Documentation Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

The ServiceNow Store presents a monthly podcast showcasing updates to the ServiceNow Store, app highlights, and interviews. This podcast offers customers insight into what’s new and available on the store.