Servicenow Techbytes

In this week's podcast, Brenda Henry discusses some of the best tips and tricks for getting plugins activated on your instance. This episode covers: What plugins are How to activate plugins How to view all plugins, both active and inactive on your instance Demo data For more information on Edge Encryption, see: How do you plug in a plugin? The ins and outs of plugin activation List of plugins (Kingston) Activate a plugin Request a plugin Purchase a plugin  Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.  

Join Bharath Padaki​ and Rohan Tyagi​ in this episode as they discuss new Kingston features for the Service Catalog in Service Portal.This episode covers:- New Kingston features- Enhancements to current features- Tips on getting more out of your Service Catalog For more information on the information experience, see: Product Documentation: Service Catalog Service Catalog on Service Portal Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

In this episode, Darrin Ladd​ discusses the new ways for customers to find the information they need all in one spot. This episode covers:- Improvements in organization of information- How the information is presented- How to search for information For more information on the information experience, see: Transforming the ServiceNow Information Experience Save Time and Increase Efficiency with HI’s New Unified Search Updates to the Product Documentation Site  Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

This week, Manjeet Singh​ and Brian Hollandsworth​ discuss the value of Benchmarks and the latest features in the Jakarta release.This episode covers:- What's Benchmarks all about?- Benefits of benchmarking on the platform- New features for Jakarta- Customizing your KPIs For more information on developing applications, see: Joys of Benchmarks in Jakarta New KPIs and cross platform functionality of Benchmarks in Jakarta Benchmarks Use Cases and Best Practices Benchmarks Community: IT Service Management Product Documentation: Benchmarks Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

This week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin​​, Katrina Miller​, and Tom Conklin​, to talk about how they created an learning management system (LMS) in only one day.This episode covers:- ServiceNow Hackathon- LMS and what it does- Developing an app- Issues and challenges- Tips and tricks for developing your own app For more information on developing applications, see: Developer Community Product Documentation YouTube Playlist: Developing Applications on the ServiceNow Platform with Studio IDE Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

In this podcast, Robert Barmentloo​ talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more.This episode covers:- Creating useful reports- Staying in platform- Discouraging export to PDF- Using data sources instead of tables- Sharing reports- New report designer- Other new Jakarta features For more information on Reporting, see: Performance Analytics and Reporting Community Product Documentation: Reporting  YouTube Playlist: Reporting Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode, Silas Smith and Bryan Barnard discuss Web Services, including content from Istanbul, Jakarta, and Knowledge 17.This episode covers:- HTTP logging in Istanbul- Knowledge 17 and the rise of the internet of things (IoT)- Server name indication (SNI) in Jakarta- Web Services resources For more information on Web Services, see: Developer Portal Developer Community Product Documentation: Web services  Product Documentation: Server Name Indication for outbound web services YouTube Playlist: Web Services in ServiceNow Your feedback helps us serve you ​better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode, Brandon May​ and Jesse Adams​ discuss some best practices and tips and tricks for using Service Portal, including new features in Istanbul!This episode covers:- How Service Portal differs from CMS- Search groups and search sources- Widgets options schema- Troubleshooting tips For more information on Service Portal, see: Removing the New button from Service Portal List page TechBytes Episode 27: Service Portal Product Documentation: Service Portal Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode, Ankit Khetarpal shares his best practices for keeping your ServiceNow instance at peak performance.This episode covers:- Stats page- Semaphores- Schedule workers- Debugger- What's new in Istanbul For more information on ServiceNow Express, see: Product documentation: platform performance Preserve performance by halting excessive logging in syslog tables Improve performance: database indexes and slow queries  Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode of TechBytes, Darius Koohmarey discusses a new video series on the Express Support site with tips to help system administrators configure the Express system.This episode covers:· Initial configuration· Incident management· Service catalog· Asset and configuration management· Reporting For more information on ServiceNow Express, see: Express Support Site Getting Started with ServiceNow Express Managing Configurations in One Instance - ServiceNow Express Support Using Control Charts for standard reporting TechBytes Episode 21: What's New in Express—Helsinki Release ServiceNow Express Vlogs Blog: Enforcing List Queries Video: ServiceNow Express Core Application Configuration | Application Menus and Modules Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, f

In this episode of TechBytes, Sarah Holberg​ discusses the quarterly patching program and how you can prepare for and implement new patches every quarter.This episode covers:- Differences between an upgrade, patch, and hot fix- How release notes can help with patching- Testing on sub-production instances- Whether you can choose only part of a patch- How pinning is related to patching- Patching to a newer version than your target- The upgrade monitor For more information on the QPP, see: Quarterly Patching Program Overview - YouTube Product Documentation: Q4 Patch Targets Patching Program Community HI Knowledge Base: Quarterly Patching Program - Customer FAQ Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previou

This week's episode of TechBytes covers integrations. Cameron Stone​ and Gabriel Finney​ discuss their favorite integrations and answer some of the most common questions about integrations.This episode covers:- What kind of integrations are possible?- How does integration work?- Planning and scoping integrations- Utilizing subject matter experts- Using import sets strategically- Trying the REST API Explorer- MID server - the Swiss Army knife of ServiceNow- Orchestration and integration- Using a sandbox For more information on Integrations, see: Product Documentation: Integration with third-party applications and data sources Developer Community Community: Slightly Loony www.sncguru.com Blog - John Andersen Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twit

In this new podcast, Mike Adler​ and Magaly Drant discuss Edge Encryption and how it can help keep your data more secure.This episode covers:- Setting up Edge Encryption- Tokenization- Encryption Keys- Node Alerts For more information on Edge Encryption, see: Product Documentation: ServiceNow Edge Encryption Edge Encryption Setup, Configuration and Rule Creation Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

In this week's podcast, Patrick Wilson explains how to use the new Service Portal, available in Helsinki.This episode covers:- No code, low code, and pro code for all levels of users- Customizing widgets in the portal- Debugging Service Portal- Security in the portal For more information on Service Portal, see: What’s in a Service Portal? How to communicate between widgets in Service Portal Adventures in Service Portaling: Introduction and Resources Adventures in Service Portaling: The Form Widget Product Documentation: Service Portal  Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

The migration from Knowledge Management v2 to v3 can be a tricky one. Let ServiceNow support help you out. In this podcast, Javier Heredia and Nathan Rensen discuss some of the hottest KM v3 topics.This episode covers:- What's new in KM v3- Categories and topics- Multiple knowledge bases- Import feature- Html sanitizer- Images, videos, and attachments- Search- List control For more information on KM v3, see: The specified item was not found. Guide for moving from KM v2 to KM v3 ServiceNow Product Documentation: Knowledge Management Getting Started with Knowledge Management v3 - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

The developer site recently introduced a feature where instances will hibernate, or "sleep" when they go unused after a couple hours. In this podcast, Bryan Barnard​ and Jack Nguy​ discuss what this means for you and how to "wake up" your instance.This episode covers:- Personal Development Instances (or PDIs) as the on-ramp to ServiceNow- Differences between the developer program and the technology partner program- Overview of hibernation- Hibernation vs instance reclamation- Troubleshooting issues- Instance versions and PDIs- Plugins and integrations for your PDI For more information on hibernation and the developer site, see: Techbytes Episode 9: ServiceNow Developers Site ServiceNow Developers Site Developer Community ServiceNow Developer Site Walkthrough - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are

In this episode of TechBytes, Martin Barclay chats with Markus Zirn, VP of Business Development at WorkatoThis episode covers:· Workato modern enterprise-grade integration platform· Recipes and integration apps· Slack and IBM Watson integration at CreatorCon Hackathon

Heath Ramsey returns for a whole podcast about the new features in the ServiceNow Helsinki release. Learn how to improve your reports with an upgrade to Helsinki.This episode covers:- Revamped homepages- Responsive canvas- New visualizations and the map widget- Real time Record Watcher widget For more information on Helsinki Express, see: TechBytes Episode 15: Reporting in ServiceNow Performance Analytics and Reporting Welcome to Reporting and Performance Analytics on Helsinki! DemoNow | ServiceNow Product Documentation: Performance Analytics and Reporting Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this podcast, Lisa Henderson and giora.tamir return to talk about new features for Security Operations in the Helsinki release. This episode covers:- New features- Threat intelligence- Vulnerability response- Security incident response For more information on Security Operations, see: Product Documentation: Security Operations Knowledge 16: Keynote Day 3  ServiceNow Community: Security Operations Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

In this week's episode of TechBytes, Jason Aloia​ and Darius Koohmarey talk about some great new features for Express in the Helsinki release. This episode covers: New features in Helsinki Business rules UI policies Insert and Stay feature Custom applications For more information on Helsinki Express, see: Express Support Site ServiceNow Express Helsinki release notes Creating a New Application or Module ServiceNow Express Vlogs - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.