Design Thinking 101

Josina Vink is a designer and researcher based out of Oslo. They're often working in the spaces of health and care, and focusing on shaping social structures. We talk about systemic service design, design labs in healthcare, and the potential of critical approaches to design practice. Listen to learn about: Service design in the health and care industries Changing the focus of service design The ideas of coexistence and plurality in design The state of design labs in the healthcare industry Our Guest Josina Vink is a designer, researcher and facilitator based out of Oslo, Norway. They are an Associate Professor in Service Design at the Oslo School of Architecture and Design. They teach and research critical, systemic approaches to service design, with a particular focus on shaping the social structures of health and care. Josina has over 10 years of experience working as a service and systems designer in healthcare internationally, including in Canada, the United States and Sweden.   Show Highlights [02:00]

Jennifer Rittner is a design educator and writer. We talk about design, education, ethics, social justice, system design, and design joy. Listen to learn about: The current state of design education  Human-centered design methodology Important designers working at design’s cutting edge Designing with and for marginalized populations  Smaller scale design  The empathy problem The power-design ecosystem   Our Guest Jennifer is a writer, educator and communications strategist who has taught at Parsons School of Design, the School Visual Arts, and SUNY FIT. In Fall 2021, she was a visiting lecturer at the California College of Art. She has been published in The New York Times, Eye on Design, DMI: Journal, and Core77; and recently guest edited a special issue on Policing & Design for the Design Museum Everywhere. She frequently writes and lectures about design and social justice.   Show Highlights [01:00] Jennifer talks about starting her career as a museum educator before finding her way into design. [01:56

Austin Govella is an experience design director at Avanade Digital Studio and author of Collaborative Product Design. Listen to learn about: Product design Collaboration in design work Some challenges that can arise when collaborating Connecting design to the larger world Designing within and for systems Workshop/training design Collaboration facilitation Our Guest  As an experienced facilitator with over 15 years of experience, Austin leverages a collaborative design approach with clients and specializes in facilitating design thinking, product management, design sprints, and Agile methodologies. As an experience director, he delivers design thinking and workshop facilitation training for Avanade’s Experience Design practice. Austin is a LUMA Institute Certified Facilitator of Human-Centered Design.   Show Highlights [01:43] How taking a break from university led Austin into the field of design. [04:30] Austin’s work at Avanade, and platform-based innovation. [06:24] Collaboration has been a key aspect of

Dennis Lenard is the CEO at Creative Navy. We talk about user experience, navigating rough design waters, and design leadership. Listen in to learn more about: User experience (UX) and User interface (UI) design UX in the healthcare industry The role “people politics” plays in the design process Mistakes made when it comes to leading design teams A good design team leader’s qualities Working through challenging moments in the design process   Our Guest As the CEO of Creative Navy, a London-based agency that takes an evidence-based approach to UX design and user-interface design, Dennis combines pragmatic vision with a thorough understanding of research practice. He has coordinated more than 500 design projects across the globe. His team has provided design-innovative solutions to worldwide companies such as Jaguar, Ford, and Philips, using a structured process in which decisions are grounded in rational methodology and meticulous data review rather than intuition, blind convention, or whim. Dennis has had a

Rachael Dietkus is a clinical social worker and certified trauma professional dedicated to trauma-responsive practices in design. We talk about trauma-informed design, social work, and why design teams need a social worker. Listen to learn about: The intersection of design and social work Trauma-informed design Resources for designers looking to be more trauma-responsive in their work The benefits of including social workers on design teams Social Workers Who Design   Our Guest Rachael Dietkus is a social worker immersed in design. She is a licensed clinical social worker, design researcher, and strategist, with experience in the non-profit space, federal government, and higher education. Rachael is deeply committed to trauma-informed and trauma-responsive design practices and is the founder of Social Workers Who Design.   Show Highlights [02:21] Rachael’s undergraduate studies in photography and art design. [02:59] The Sociology 101 course that changed everything. [03:50] Working on the abolition of the de

Glennette Clark is a UX researcher and an entrepreneur. We talk about UX research, research teams, and UX Camp DC. Listen to learn about: UX research — What is it? The U.S. Digital Service Onboarding new team members Trauma-informed research and design UXCamp DC and the unconference format   Our Guest Glennette Clark is a design researcher at United States Digital Service. She brings human-centered design practices to federal agencies including U.S. Citizenship and Immigration Services and Substance Abuse and Mental Health Services Administration. She’s an adjunct professor at MICA in the Design Leadership program. She founded UXCamps DC & NYC and joined the DC Innovation & Technology Inclusion Council in 2010. Glennette has a Strategic Design MBA from Philadelphia University and BA in journalism from Howard University. She lives in DC with her husband, two children and a dog.   Show Highlights [01:05] Glennette’s journey into UX began with a degree in journalism, where she learned the interviewing

Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about the tremendous power in three little words and a superpower for people who want to think and solve like a designer: listening. This episode is based on this article: ALD008 // Three Little Words for Better (Business) Relationship. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team.  Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive   Show Highlights [00:56] It is listening, not love, that is at the core of a strong relationship. [01:16] The three little words: tell me more.

Cat Drew is the chief design officer at the Design Council. We talk about the role and work of Design Council, systemic design, and the shifting role of design and government and communities. Listen in to learn more about: Design Council’s work The frameworks Design Council has developed The Design Economy How designers can learn from non-designers who are practicing design out in their local communities Asset-based design Speculative design Amble Harbour, a small fishing village in the UK Our Guest’s Bio Cat Drew is the Chief Design Officer at the Design Council where she brings together architecture and the built environment, public sector design and business innovation to support people in living healthier, happier and safer lives. Previously, Cat has held leadership positions at FutureGov and Uscreates, was a co-founder of the UK government’s Policy Lab, and combines 10 years of experience in government with an MA in Graphic Design. She speaks widely about the value of design and co-presents BBC Radio 4

This episode is about sabotaging innovation projects. You’ll learn new ways to get in your own way and everyone else’s.  This episode is based on this article: ALD007 // The Innovation Saboteur’s Handbook. Read the article and download a guide to sabotage proofing innovation projects. You don’t want anyone to steal your destructive glory. You’ll find more articles like these on Fluid Hive’s Ask Like a Designer Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching.  What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive   Show Highlights [00:35] Your inner saboteur. Sometimes

Kevin Bethune is the founder and chief creative officer for dreams • design + life, and the board chair of the Design Management Institute. We talk about working and leading at the intersection of engineering, business and design.   Listen in to learn more about: The synergy Kevin created between three disciplines: engineering, business, and design Kevin’s years at Nike How to build an environment that encourages and fuels creativity Kevin’s way of onboarding teams The importance of evidence collection and world-building in Kevin’s work Design’s leadership during the pandemic The future of design, and the need for more equity, diversity and inclusion in the industry   Our Guest’s Bio Kevin Bethune is the Founder and Chief Creative Officer of dreams • design + life, a "think tank" that delivers design & innovation services using a human-centered approach. Kevin's background spans engineering, business and design in equal proportion over his 20+ year career, positioning him to help brands deliver meaningf

Belinda Gannaway is the co-author of Employee Experience by Design and the Director at Fathom XP, an employee experience design agency based in the UK. She’s also a facilitator and a team and systems coach. Today, we discuss her book, and what's possible when we apply design thinking to orchestrating how people perform and produce results in organizations.   Listen to learn about: Using design thinking to create better employee experiences How our relationship with the work we do has changed Helping organizational leadership to understand the why of employee experience design The way the COVID-19 pandemic is changing how organizations think about their employees The drastic ways experience design and employee experience design have changed due to the pandemic How to discover what matters to your employees Three key principles of employee experience design The future of work and employee experience’s role in that future   Our Guest Belinda Gannaway is an employee experience design practitioner, facilitator a

James Howard is a teacher, design historian, industrial designer, and inventor of over 300 products with 18 patents. He's currently the owner-operator of Entrepreneurial U, a specialty private design school. Prior to teaching at the county college of Morris in New Jersey, Professor Howard was the owner-operator of the award-winning Howard Design Agency, an industrial design practice whose clients included Coca-Cola, Colgate Palmolive, and Johnson & Johnson. James is also the owner of Cozy Cupboard Tearoom of Morristown, New Jersey. The English-style business has been a regional favorite for over 10 years. James serves as the Executive Director of the Black Inventors Hall of Fame, a virtual museum devoted to immortalizing African-Americans whose noteworthy inventions have improved lives, yet gone unnoticed. Listen in to learn more about: James’ journey to become an industrial designer The Howard Design Agency James’ years teaching design Entrepreneurial U Growth mindset The power of optimism – in work, an

Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is all about facilitation. You’ll meet Fluid Hive’s Event Design Questions and learn new ways to create effective events everyone will love. In these short Ask Like a Designer episodes on the show, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching.  This episode is based on this article: ALD006 // Designing Facilitation: Create events, workshops and meetings that solve problems, save money, and protect your reputation. Download the Thinking Tool for this ALD article, an event creation guide based on Fluid Hive's Event Design Questions. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive   Show Highlights [00:58] What do YOU do when y

Sarah Fathallah is an independent social designer and researcher. Today, we talk about trauma-informed design, participatory design, and research with vulnerable populations. Listen to learn more about: Trauma-informed design Virtual facilitation design Examining power dynamics in design work Participatory design and its connection to trauma-informed design The challenges of compensating community members who participate in the design process Our Guest Sarah Fathallah is an independent designer, researcher, and educator, who specializes in applying participatory research and design to the social sector. She has worked on projects of all sizes with non-profits, governments, and social enterprises, on topics ranging from civil and human rights, to healthcare, education, and financial inclusion. Her clients have included the International Domestic Workers Federation, the International Rescue Committee, and Open Society Foundations, to name a few. Sarah’s design work has been honored by the Core77 Design Awards

This is the first DT101 Books episode. Karen Hold joins us on the show to talk about Experiencing Design: The Innovator’s Journey, a book she co-authored with Jeanne Liedtka and Jessica Eldridge. In DT101 Books episodes, authors explore why their book exists and what it will help you do. Each book is chosen because it has something that will help you think and solve like a designer as you learn, lead and apply design thinking.  Our Guest and Her Co-Authors Jeanne Liedtka is a faculty member at the Darden Graduate School of Business Administration at the University of Virginia. Her Columbia Business School Publishing books include Designing for Growth: A Manager’s Toolkit (2011) and Design Thinking for the Greater Good: Innovation in the Social Sector (2017). Karen Hold is the founder of Experience Labs, an innovation consulting firm. She is also the director of DT:DC, a design thinking community in Washington, DC, and a visiting professor at École des Ponts Business School in Paris, France. Jessica Eldridge

John B. Johnson is an identity architect and principal of A Small Studio. He works with corporations and scaling startups, using A Small Studio’s identity design framework. John and his team also work with creatives to bring peace to people's lives. Today, John and I talk about corporate and individual identity design, why people are more important than process, and intersectional design leadership.   Listen to learn about: Defining identity Identity design The intersection of brand/identity and authentic design   Our Guest’s Bio John B. Johnson is a brother, a son, a husband, a friend, and the founder, principal, and Identity Architect of a small studio. a small studio is a collective of creatives who use their design gifts to improve lives through branding and product design. They believe every design project starts with Identity. In less than 3 years, his team has built over 40 brands worldwide. John leverages his Master’s Degrees in Architecture and Business Administration to help people, start-ups, and

Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about how to use “How might we …” questions to anchor your innovation projects, align your team, and adjust the problem you are trying to solve as you learn. This episode is based on this article: ALD 005 // The Swiss-Army Lives of How-Might-We Questions. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching.  What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team.  Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive   Show Highlights [00:58] The One Question to rule them all: what problem are you trying to solve? [01:15] Finding the right

Designing Elections? Yes! Whitney Quesenbery and I talk about designing elections, designing in government, and the future of election design. We dive deep into the world of elections, and Whitney’s and the Center for Civic Design’s work to help election officials nationwide design better elections.   Show Summary Whitney had two careers before she landed in civic design. She had a professional career in theatre for a number of years before a friend asked her to write a product manual. That led to a shift into writing, and she worked for a number of large organizations creating and documenting content. In 2000, Whitney ended up on a federal advisory committee writing voting system standards, which led her into civic design and to what she calls her “last great adventure” founding the Center for Civic Design.  Listen to learn about: Using design in elections Designing with government and election officials The Center for Civic Design’s work The evolution of election design The 2016 and 2020 elections and how

Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. In my coaching conversations, I help people take a more holistic view of life and work. We find experiments that define values, shape goals and establish habits. This episode is about running your own experiments using our system for high performance with living well at its core — Fluid Hive’s Good-Life Operating System.  In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching. This episode is based on this article: ALD 004 // Your Good-Life OS: Designing a System for Living Well and Peak Performance. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Desi

Clive Grinyer is the Head of Service Design at the Royal College of Art in London. Clive's an acknowledged expert in service design, design thinking, and design and technology innovation, who has led award-winning design teams for companies around the globe. He started in design consultancy with IDEO in London and San Francisco before co-founding the design consultancy company Tangerine with Martin Derbyshire and future Apple design chief and RCA chancellor, Jony Ive. He went on to build and lead design teams for Orange, Samsung, and Cisco, and was Director of Service Design for Barclays. As Director of Design of the UK’s Design Council, he created the Design Demand program, taking design into over one thousand UK companies. As a consultant, he’s worked with the cabinet office policy lab and at Nesta. Clive speaks at national and international conferences, writes articles and blogs, and has published Smart Design, a book on design and technology.   Show Summary Clive discovered his interest in design at an ea