Track Changes

Are you prioritizing quick sign-ups with new users, or are you thinking about building long-term relationships? In this episode, Michael Shane, Postlight’s Head of Digital Strategy, joins Chris LoSacco to talk about the mistakes people often make when attracting new users. Michael and Chris give tips on building a seamless, welcoming first-time user experience and bring us back to the ultimate question you should be asking: What is the best way to get to the core value of your product? Link: Luke Wroblewski - Twitter See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week Chris and Gina answer a listener who asks, “What do you do when you get work back that isn’t going in the right direction…and you hate it?” From unpacking why you hate the work to coming up with ways forward, Chris and Gina share tips to ensure everyone follows the north star and puts out high-quality work.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Often, your best thoughts come in the shower or on vacation. This week, Gina sits down with Chris — fresh off a two-week vacation — to talk about the recentering that comes with taking a break. They discuss how a vacation can help you realize what matters in the day-to-day and make a case for leaders to take more vacation time, not only for themselves but also to set a standard for others.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

If you’ve ever been the victim of a content management system (CMS), raise your hand. This week Chappell Ellison, Postlight’s Associate Director of Digital Strategy, joins Gina and Chris to unpack their complicated relationships with CMSs. They talk about knowing when it’s the right time to dump your current system, how you can move on from the trauma of past CMSs, and how to choose your next one.  Links: Chappell Ellison See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Making mistakes and learning from them is a vital part of project management and product delivery — but what should you do when a recession or a worldwide pandemic hits mid-product launch? From preparing in advance to giving yourself some wiggle room, Chris and Gina share how to minimize impact. Chris Barbin’s BlogScene from the Sopranos The Psychology of Money by Morgan HouselEffects from the unexpected pandemicSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Something wonderful happened recently — Postlight joined NTT DATA Services! This week, Chris and Gina sit down with Wayne Busch, NTT DATA’s Group President of Consulting and Digital Transformation. They discuss how NTT Data thinks about digital transformation and what this partnership means for Postlight going forward. Don’t worry, Postlight lives on — in a bigger and better versionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Many challenges come up along the way when launching a product. In this live panel event recorded at the Postlight offices, product experts Tait Foster, Phil DiGiulio, Grace Mangum, and Andres Glusman share insights on how to get to a successful product launch — from finding and validating data, prioritization, managing team, managing up and more. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Feeling anxiety before a big presentation isn’t uncommon. Michael Shane, Postlight’s Head of Digital Strategy, knows all about nailing a great performance. This week he shares the lessons he has learned from over 15 years of training and performing as a clarinetist at the likes of Carnegie Hall. Michael breaks down how the key to overcoming anxiety involves removing uncertainty – and how that translates to presentations at work.Links How to turn anxiety into great performances at work See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How can you make meetings better? This week Chris and Gina break down what causes a meeting to drag and how a good meeting can unfold. They explore how to get at a meeting’s true agenda — finding the solution to a problem. They also delve into how to ensure everyone feels their time is valued.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How do you build a great company that a lot of people want to buy? Paul and Rich join Chris and Gina to discuss their Postlight journey, the process behind NTT Data’s acquisition of the company, and how to date interested buyers when looking to sell your agency.Links An Exciting Next Chapter: Postlight Joins NTT DATA!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What was the last show you watched? Why did you choose it? And how would you describe it? As Director of Product at Peacock TV, Kate Radway wants to know. This week Kate joins Chris and Gina to discuss what it’s like shipping product for a major streaming platform. She breaks down some of the biggest pain points she sees — like when the platform brings you back to the credits of an episode you’ve already watched — and why solving them isn’t always as easy as it seems. Links: Kate Radway Twitter See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Consumer experience should always be the number one priority when developing a product. This week, Chris and Gina are joined by Michael Shane, Postlight’s Head of Digital Strategy, to discuss how to balance pragmatism and panache at every stage of the journey. Links: Chris’s article about why health insurance websites are badPrevious Postlight episode about SpeedSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A good product thinker looks ahead, not behind. This week Chris and Gina break down the importance of promoting product management over project management. They explain how you can differentiate between project thinking and product thinking and how a product-led approach can drive teams toward alignment. Instead of being driven by tickets and backlogs, product thinking asks: Where’s the problem, how does it fit into our roadmap, and how can we solve it? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As a hybrid and remote-friendly workplace, it’s rare that the whole Postlight team gets together, but recently the entire team congregated in New York City for a week of in-person events. In this episode, Chris and Gina chat about the importance of Remotes Week in building trust and relationships and share tips on how to make everyone feel at home during in-person events. IRL cheers to IRL meet-ups! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Keeping huge software projects on track is hard but not impossible. This week Chris and Gina walk us through how they come up with deadlines that work both for the client and the team. They explain what questions you should be asking to make sure nothing is overlooked in the beginning planning stages and explain what to do in that dreaded scenario when you realize you’re not going to hit your target. A good tip: Challenge anyone who says, “This should be easy.” Links: The New MVP: The Minimum Valuable Product See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Does leadership start when you’re made a “Head of” or as a bossy child? Postlight’s senior leadership team takes over the podcast for a roundtable discussion on leading and learning. Nathan (Product Management), Michael (Digital Strategy), Natalie (Product Design), and Aaron (Engineering) share the mistakes that have made them better leaders, how being vulnerable builds trust, and how they can spot the spark of a potential leader within their teams. Links:Nathan Henry on TwitterMichael Shane on TwitterNatalie Kurz on LinkedInAaron Ortbals on TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

There’s nothing worse than waiting for a page to load. This week, Chris LoSacco and Gina Trapani go deep on a crucial yet underappreciated feature of digital platforms — speed. They break down how things can get so slow and share tips on how you can build for speed, from database indexing to managing how much processing is happening on the service side versus the client side. We’ve got the need for speed!Links:Why Are Health Insurance Websites So Bad? Lighthouse HoneycombSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Software is never done — but that doesn’t mean you need to be stressed about constantly reworking it. The codebase architecture choices you make at the outset can set you up better for the future. This week, Chris and Gina share their tips on building for the future, from reusing code wherever possible to deciding what kind of technical debt you’re willing to take on to addressing accessibility concerns first instead of last.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Founding Executive Editor of Wired Magazine Kevin Kelly just turned 70, and on his birthday, he shared 103 bits of advice that he wished he had known. This week, Paul and Rich share some of their favorite pieces of Kevin Kelly wisdom from the list. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

From sports teams to newspapers and now social media platforms, rich people have been making wildly expensive purchases for decades. This week, Paul and Rich discuss Elon Musk’s efforts to buy Twitter. They break down what this purchase could mean for the future of Twitter and how we got to this point in internet history. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.