Track Changes

Arlene Harris on the transformation of the telecommunications industryTelecommunications has come a long way since the 60s. This week Clinton is joined by telecom pioneer, Arlene Harris, and NTT DATA’s Devin Yaung to discuss how platforms and the telecom industry have changed over the past 60 years. They delve into Arlene’s incredible journey from working a switchboard at 12 years old to how she transformed the wireless tech and airline industries. Arlene also shares the one thing that kept her going throughout it all - serving the customer.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Two design experts on the costs of accruing design debt We hear a lot about technical debt but what about its equally bothersome cousin design debt? This week on Catalyst Clinton sits down with NTT DATA design experts Mohit SantRam and Kevin McGrath to talk about design debt. They share the tell-tale signs of how to spot design debt and the first steps to take to reduce it. Paying down design debt may seem costly but the cost of not taking it on is even greater. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jason Aitchison on good IT architecture practicesThe saying goes “all together all from the start,” and that goes for architects too. This week Clinton is joined by Jason Aitchison, Senior Director at NTT DATA, to discuss what makes a good IT architect. Jason shares the traits he looks for in an architect, from creativity to proven problem solving skills, and shares the importance of attaching a delivery team to an architect's work so it can get off the whiteboard and into practice. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Shahid Ahmed on how Edge AI is transforming factory floors Factory floors can sometimes be tough and rough. Luckily, new Edge AI solutions can help to make factories more efficient. This week, Clinton is joined by Shahid Ahmed, Group EVP at NTT DATA, to discuss how Edge AI is being used in factories to improve working conditions and environmental targets for a number of large businesses. Shahid shares some use cases on how Edge AI is currently being used and explains how Edge AI is empowering companies and workers alike.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Lisa Woodley on the topic that took the Forrester CX Summit by stormIn June, the Forrester CX Summit kicked off in Nashville. NTT DATA’s Head of Design, Lisa Woodley, attended the event and noticed that there was one topic that permeated every track of the summit - AI. This week Lisa chats with Clinton about the main topics that were discussed at the Summit, from navigating the present and future with AI to how AI will affect design principles to the ethics around its usage.Links: Forrester CX SummitUnmasking AI See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Danny Presten on how to improve flow through value stream management Organizations are often engaged in a flurry of day to day activities that may appear productive, but fail to yield meaningful results. This is why it’s so important to explore the intricacies of value stream management, Agile methodologies, and the transformative power of problem-solving. In this archived episode, Launch by NTT DATA’s Senior Director of Value Stream Management Danny Presten joins Clinton Bonner to take a look at company transformations and how to improve flow through the value stream management.Links: Danny PrestenSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Kamran Khan on transforming field support and customer services with augmented reality For years talk about augmented reality (AR) was everywhere but not everyone had access to it. At CareAR, they’ve found a way to democratize AR. This week Clinton sits down with Kamran Khan, VP of Partnerships at CareAR, to discuss how they’re providing enterprises with personalized AR and AI solutions. They discuss the democratization of AR, how to fail small and early, how to adapt a product to niche use cases and how AR is making things safer for field support services. Links: Kamran Kahn CareARFrictionless enterprise Greater than the sum of its parts - PodcastSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Three experts on defining value early on and what’s at risk if you don’t It’s rare, but when engineering, design and product strategy fall into lock step to deliver a product it can feel like magic. This week on Catalyst, Clinton sits down with product experts Ash Howell, Scott Campagna, and Jamie Bernard to discuss why enterprises often can’t align product, design, and engineering until it’s too late. They break down how this happens and share ways to orchestrate getting all the right people together at the right time. Links: The Signals Are Talking - Amy WebbAre you right or are you useful? Lessons of One Gripe leadership from Jim BrusnahanSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Bryan Kearney on the IT of utilities You may not picture utility companies being at the cutting edge of technological change, but according to Bryan Kearney utility companies are constantly innovating and building forward looking partnerships. In this archived episode, Clinton is joined by Bryan, an energy industry leader-turned tech advisor and consultant, to discuss the challenges and opportunities of operating in the utility sector and the future of tech in utilities.Links: Arizona Public ServiceBryan’s LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Roberto Cortez on the hot topics at this year's Dell tech conference What’s it like to attend Dell Tech World? According to Dell’s Global Client Executive, Roberto Cortez, it’s fatiguing but incredibly fruitful and beneficial. This week Chris chats with Roberto as they debrief about the conference. They talk about the main topics covered at the conference from generative AI to sustainability and Roberto shares some exciting use cases for how new technologies could help shape the future. Links: Roberto Cortez Dell Tech WorldUnreasonable HospitalitySee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Charlie Li on enterprise approaches to cloud infrastructure What’s the real promise of moving to the cloud? And how did moving to the cloud become the solution to everyone’s problems? This week on Catalyst, Clinton is joined by Charlie Li, NTT DATA’s Senior Executive Vice President and Global Head of Cloud and Security Services, to discuss some of the biggest missteps of shifting to the cloud. Charlie shares why you shouldn’t just see the cloud as a destination but how it can actually be leveraged as a tool to improve the end user experience.Links: Charlie Li See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris and Gina on how to build trust with clientsGreat product can only happen with trust. This week Chris and Gina sit down to chat about something that is arguably more important than fulfilling a contract - your relationship with your stakeholders. Chris and Gina share the dos and don'ts of stakeholder engagement so you can create an open dialogue to better support the client’s priorities. Forget the software and hardware, it's all about how you work with the team. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Clarios’ Jim Brusnahan on his leadership ideology where you get to complain…but just once When Jim Brusnahan sees that his team is hurting or encountering blockers he invites them to a gripe session. They go around the table and share their complaints. As Global Functions IT Business Partnership Lead Jim is well versed in dealing with people, relationships and politics, and over time he developed the one gripe system to help his team process their emotions. This week Jim chats with Clinton about healthy ways to navigate complex interpersonal conflicts in the workplace. Links: Clarios Jim Brusnahan - LinkedIn See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Clinton chats with Ash Howell and Dave Schell on how to involve design early on When should design be brought into the process? In this archived episode, we learn from NTT DATA’s own Dave Schell and Vectorform’s Ash Howell that it should be brought in as early as possible. They share tips on how to get the design conversation started early and why it will leave your customers happier. Links: VectorformSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Gina, Natalie Kurz and Cathy LoDucato discuss the importance of digital development in the public sector All too often users come away from using a public sector website or app feeling frustrated and confused. In this archived episode, Gina is joined by Natalie Kurz and Cathy LoDuca to discuss the unique product challenges that are faced when working in the public sector. They also share ways to improve public sector systems and share websites/apps that they love. Links:US Website Design System  US Digital Services 18F US General Services Administration  USPS Informed Delivery Park NYC App US Social Security Administration  Nixle App See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris and Gina on looking at your business like a portfolio When it comes to personal finances bonds are generally low-risk and stable and stocks are high-risk, high-reward. Ideally you have a mix of both. Why not look at your business product portfolio in a similar way? This week Chris and Gina take a look at this analogy and talk about the importance of having some high-risk products that lead to transformational change and how to build your case around these products.Links: This Might Get Me Fired - Greg LarkinZoning in on the win: Navigating real transformation with Geoffrey MooreSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris and Clinton on how to focus more on less Some work days can feel like you’re stuck on a hamster wheel, you’re busy all day but then you realize that you haven’t moved an inch on any meaningful work. This week, Chris and Clinton help us get off the hamster wheel. Drawing on ideas from Cal Newport’s book Slow Productivity, they break down how you can slow down and focus on creating quality over quantity.Links: Slow Productivity Cal NewportSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Nate Berent-Spillson on reducing friction and improving momentum In tech, change is a constant. In this archived episode, Nate Berent-Spillson, the author of Frictionless Enterprise, chats with Clinton about how to embrace change in your enterprise. What if instead of fighting change, you could use change as a driving force to empower innovation? It’s time to embrace a frictionless enterprise! Links: Frictionless EnterpriseSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Christina Merrill on why and how she developed CancerBuddy Being diagnosed with cancer or supporting a friend or family member through a cancer diagnosis can be a lonely thing. Luckily there is a new app that’s trying to change that. This week, Chris and Gina sit down with Christina Merrill, the President and CEO of the Bone Marrow and Cancer Foundation and the creator of the CancerBuddy app, to talk about why she wanted to develop this app. She shares why support systems can be so life changing for cancer patients and explains how a dating experience informed the way she developed the app.Links: CancerBuddy CancerBuddy - Apple StoreCancerBuddy - Google PlayBone Marrow and Cancer FoundationSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris and Gina on what payment model works best for usersBack in the day people paid for cable packages and big bundled deals. Then many products moved to a free, ad-supported model. Now it seems the industry is leaning somewhere in the middle. This week Chris and Gina talk about the history of product payment models and discuss current trends in paying for software. Links: MonarchCredit KarmaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.