Ceb Talent Angle With Scott Engler

Author Tiffani Bova argues organizations don’t see the strong connection between customer experience and employee experience. Despite continued investments in the customer experience, organizations tend to overlook how those changes impact how employees get work done. Tiffani lays out the components of her experience model – people, process, technology and culture – for addressing employee experience challenges and growing the business. She also shares advice for how HR leaders should make the business case for employee experience to other leaders and how organizations can hold themselves accountable through metrics. Tiffani Bova is the former global growth evangelist at Salesforce and the author of the Wall Street Journal bestselling book “The Experience Mindset: Changing the Way You Think About Growth”. Her previous book “Growth IQ” was also a WSJ bestseller. Prior to working with Salesforce, she was a sales, marketing and customer service executive for startups and Fortune 500 companies, where she was reco