Driving Results Through Culture

Most business leaders see their job as managing results. Results are important, but they’re only half the leaders’ job. The other half? Managing respect. Our experience and research lead us to this core truth of business leadership: Employes of all generations desire and deserve a work culture where they are respected and validated for their aligned ideas, efforts, and contributions, every day. When employees experience respect and validation, they bring their best. They proactively solve problems, work cooperatively, and wow customers. They feel a part of something positive and powerful - and they love working for you. So, they stay. When employees are discounted, dismissed, and demeaned, they disengage. They invest little. They spot problems but don’t fix them. They do the minimum - and look for ways out of the organization. Many quit and leave. Some quit and stay. Respected employees build your business. Disrespected employees have no compelling reason to do that - so they don’t. How can you build a cultur