Design Thinking 101

Chelsea Mauldin is the Executive Director of the Public Policy Lab and an adjunct professor at Columbia University's School of International and Public Affairs.  Listen to learn about: The work of the Public Policy Lab How design and design thinking can help governments make better public policy Human-centered design in public policy The preparatory work that often goes underrecognized in the design cycle  Our Guest Chelsea Mauldin is a social scientist and designer with a focus on government innovation. She directs the Public Policy Lab, a nonprofit organization that designs better public policy with low-income and marginalized Americans.  The Public Policy Lab partners with government agencies and NGOs to develop more satisfying and effective policies and service delivery through ethnographic research, human-centered design, rapid prototyping, and formative evaluation. Find out more on PPL's website, or on Twitter. Chelsea is a frequent keynote speaker and panelist at global conferences, and she serves as