Customer Service Academy

In this episode, I invite Lauren Schieffer, CSP into the studio to talk about leading with significance.  Great leadership is a catalyst for employee experince, which is a multiplier for amazing customer experiences.   - Great customer journeys begin with communication     - Leading with significance is about how many lives you can touch and influence positively     - Great leaders elevate the results of others throughout the organization     It's time for the great service comeback!   Contacting Lauren: Text "significance" to 411321 to get her whitepaper https://laurenschieffer.com/   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Au