Customer Service Academy

Building teams with resilience, flexibility, positivity, and kindness   In this episode, I invite Jodie Jansen into the studio to talk about customers success and loyalty.   - Understand why customers need technology - or any product   - Great relationships are fueled by accountability on both sides   - Customer health is an indicator of growth   - Internally being crystal clear about expectations and responsibilities   - Push your team to know the "why" behind the work   - Use your own technology or software to understand your customer's journey and potential friction points   It's time for the great service comeback!   Here are the links that Jodie shared: https://www.mediafly.com/ jjansen@mediafly.com     Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to g