Xrmtoolcast

In this episode, Daryl and Scott speak with Tricia Sinclair about Power Platform School (https://powerplatformschool.com) and Voice Channel for Dynamics 365 Customer Service. Other topics: Black people are under-represented in tech (4% of IT professionals in UK) Volunteering/Training/Mentoring Microsoft Quiz Team Working with Modern Workplace team to setup Voice Recognition Easy set up for trial and testing Phone system direct routing through Azure Communication Services (ACS) Infused AI Sentiment Analysis Scott accidentally unplugged the PBX Tricia's Info and other links: https://www.linkedin.com/in/triciasinclair @tassyja https://triciasinclair.com Got questions? Have your own tool you’d like to share? Have a suggestion for a future episode? Contact Daryl and Scott at cast@xrmtoolbox.com. Follow us on LinkedIn and @XrmToolCast for updates on future episodes. Your hosts: Daryl LaBar: https://www.linkedin.com/in/daryllabar | @ddlabar Scott Durow: https://www.linkedin.com/in/scottdurow | @ScottDurow Editor