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Customer Service Insights with Tessa Kloster
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:00:00
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Sinopsis
Episode 78: Markus Erlandsson talks to Tessa Kloster from Microsoft, Tessa starts by explaining what the product does on a high level, then continue to describe what AI-driven topic clustering is and how you can influence that. Then the discussion goes into Customer Satisfaction Score and how that is used. Tessa then explains the KPI … Continue reading Customer Service Insights with Tessa Kloster The post Customer Service Insights with Tessa Kloster first appeared on CRM Rocks.
