So, Here's My Story...

What work culture are you strengthening or weakening every day with your language, your behaviors and your messaging? Maybe you need to make it more like jury duty! Why is that important for business? How you frame the work you and your team are doing is how they are going to experience it, and how they are going to share it with your clients. The messages you are delivering should consistently be helping your employees buy-in to the meaning of the service; that meaning has to be baked into the culture. Every person and every significant step in the process should all be singing from the same sheet of music. When you are trying to change the messaging of your organization, you first have to determine what that new message even means. Then you have to determine who the front-line personnel responsible for making that change are, figure out how to get buy-in from them, and establish the little things that the organization can do in terms of the interactions with those you hope to impact – the public. It is impo