So, Here's My Story...

Received some negative feedback? Before you react or internalize the feedback, we have a few things to say that may change your mind about what it means.  Why is that important for business?  In business, you are bound to get feedback, solicited or not. And some of it is bound to be negative. If you are someone who cares about delivering value and not disappointing people, your instinct might be to internalize that feedback and make changes to aspects of your business. But there are a few things you should consider first.  Are these outliers? Determining whether the feedback, whether incredibly negative or incredibly positive, exist only on the margins is important context you need to give them. What percentage of the whole do they represent? Are you reacting to 6 reviews out of 50 as if they are the whole truth? The truth is nuanced and is not shaped just by people who have decided to speak up. Also, unless it is mandatory, you aren’t going to hear from the large middle of people who are satisfied. People gi