So, Here's My Story...

REPLAY OF EPISODE 69: When illness befell the Hume household, Jodi learned an important lesson about empathy, and how bad we can be at empathizing if we haven’t experienced something for ourselves. It turns out, empathy involves more than emotional intelligence. Why is that important for business?  So often in business, we jump to conclusions about the motivations, experiences and decisions of others. Sometimes, this lack of empathy is a matter of needing to develop some emotional intelligence. But perhaps more often, it is simply a lack of knowledge or a need to ask more questions.  Lack of empathy is often a lack of curiosity. We think we know what we are looking at and don’t take the time to do additional diagnostics. In the moment when you want to be frustrated with a behaviour, there is power in being willing to ask a couple of questions.  In this way, empathy in general is more like a shared understanding as opposed to an emotional response. If you don’t understand why someone has a problem with somethi