So, Here's My Story...

This is a rant about a bad experience at the bank, but it also ends up being an important lesson about a metric you’ve probably never heard about: apologies per hour. Why is that important for business?  An interesting metric for a business to consider is how many apologies your people are issuing per hour. If you have that many apologies to make, then there’s a big problem. It’s demoralizing for your team, and probably indicates you have prioritized something else over customer care.  What story do you want to tell? So, that's our story... now, we want to hear yours! Pull up a chair and join the conversation in our Facebook Group: bit.ly/shmsgroup OR...  Shoot us an email: talktous@soheresmystory.com Connect with @SHMSpodcast on Twitter: https://twitter.com/shmspodcast  Text the word STORY to 345345 to get access to bonus content and weekly episode delivery. Text 410-632-6894 to start a conversation with us.  Want to support us? Love this podcast? Please tell your friends, post about us, or take a moment to