Legally Enlightened With Lisa Fraley

One of the most stressful parts of running a business where you sell products or services is when a client asks you for a refund – and you aren’t expecting it. If it’s ever happened to you, you know how helpless and angry you can feel when a client demands a refund and you don’t want to give one.  After all, your business – and your livelihood – depends on getting paid, so it can be stressful and scary when you are expecting income to come in and all of a sudden someone demands their money back. It’s every entrepreneur’s worst nightmare. That’s why in this episode you’ll learn the 3 steps you should follow - including what you can SAY and DO - when someone asks you for a refund. In this episode Lisa shares: The 3 steps you should take when people ask you for a refund The exact words you can say when someone isn’t happy with your program or service Why you should have a written refund policy The 3 types of refund policies Why Lisa aligns plugging money leaks with the sacral chakra Freebie: Download Episode