Customer Service Academy

In this episode, I interview Barbara Boden about the future of the workplace, employee experience, and amenities. Health and safety will dominate the needs of employees in all aspects of their workplace experience Food is heart of all amenities - it is the place where employees gather and know it's okay to slow down to take a break Listen to employees to understand what they need - don't just assume, take the time to find out. Companies will have to win the war for talent in the future as the economy continues to restart   It's time for the great service comeback!   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Author | Trainer | S