Constructrr

Karen Martin helps organizations use clarity, focus, discipline, and engagement to achieve higher levels of performance on financial, operational, and cultural fronts. She is president of The Karen Martin Group, Inc., a global consulting firm. Karen and her team have helped organizations such as AT&T, Chevron, GlaxoSmithKline, Epson, International Monetary Fund, Lenovo, Mayo Clinic, and the United States Department of Homeland Security learn more effective ways to design work systems, grow market share, solve business problems, and accelerate improvement. She is the Shingo Prize-winning author of The Outstanding Organization and coauthor of three additional business performance improvement books. Through her global consulting projects, keynote speeches, and work with hundreds of organizations, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that "tolerance for ambi