Becoming Referable Podcast

Jim Asplund is Chief Scientist of Gallup’s Strengths-Based Development and Performance Impact Consulting practices. He is also coauthor of Human Sigma: Managing the Employee-Customer Encounter, which serves as a guide for leaders and managers who want to dramatically increase productivity, retain high-value customers and […] The post Jim Asplund on Thinking Beyond Rational Satisfaction and Toward Emotional Connection appeared first on Becoming Referable.