The Entrepreneurial You

  The multi-award-winning Yoni is the Founding Chairman & CEO at itelbpo — the region’s largest homegrown BPO with 8 sites in 4 countries and a large network of at-home subject matter experts. Ranked among the 50 most influential executives for the Latin American & the Caribbean region, Yoni’s efforts have helped to enhance the region’s global positioning, while establishing itelbpo’s diversified geographic footprint.    Show Notes   “If you deprive yourself of outsourcing and your competitors do not, you're putting yourself out of business.” Lee Kuan Yew   Overnight success is typically 10 years in the making. Yoni knows all too well what it means to start an outsourcing business from the ground up. This episode of The Entrepreneurial You looks at iTelBPO and the work Yoni and his team has put in to make it a success. Among the highs are some low lows such as losing a client after making a heavy investment to secure them.   Here is a snippet of what Yoni shared:   “In 2014 we won an account that w