Key5 Speaker Podcast

Donna Cutting is a Keynote speaker in the area of customer service. She provides insight on how to engage your team members to create a red-carpet experience for customers. She leads a team of customer service experts in her company, Red Carpet Learning, and is the author of "501 Ways to Roll Out the Red Carpet for Your Customers". Donna's speaking career grew from sharing her expertise and then reading Dottie Walter's book "Speak and Grow Rich".  Dottie Walters was a founding member of the National Speakers Association (NSA) and founder of the International Association of Speakers Bureaus (IASB), so the information was especially useful for Donna Cutting.  Tips One of Donna Cutting's signature stories started from an anecdote about something her mother did - and grew from there. Donna explains more in the Podcast - and also provides her thoughts on what needs to be a part of stories to work best for speakers and how to make them relevant for each audience. She goes into depth explaining how she does researc