Accelerate Your Business Growth

Welcome back to Accelerate Your Business Growth! In today’s episode, host Diane Helbig sits down with Dave Rizzo, Asia Pacific President of Teleperformance, a global leader in AI- and emotionally intelligent (EI)-powered digital business services. Together, they dive into practical strategies for blending AI and EI to create more efficient, yet deeply human, interactions with customers. Dave Rizzo shares actionable advice for business owners of all sizes on what types of tasks should be automated, and when that personal touch is not just beneficial, but indispensable. The conversation also takes us inside leadership practices that foster innovation and trust across diverse, multi-country teams, and explores what it really takes to build a culture of empowerment, transparency, and constant dialogue in today’s global economy. If you’re curious about future-proofing your business through digital transformation, empowering your people rather than replacing them, and ensuring your organization evolves alongside