Online Marketing For Doctors Podcast

Have you ever wondered why some patients disappear after their first visit, while others become loyal advocates, booking regularly, referring friends, and engaging with your practice for years? In this episode of OMD TV & Podcast, Huyen Truong uncovers the real reason patients stay—or leave—and what you can do to keep them coming back. In this episode, you'll discover: ✅ Why focusing on retention (not just acquisition) can 2x–3x your clinic’s revenue ✅ The emotional triggers behind patient loyalty—and how to use them ✅ The simple systems top-performing clinics use to boost repeat bookings and referrals ✅ Huyen’s personal experience as a patient—and what it revealed how critical the first time patient experience is  ✅ A loyalty system you can model (no discounting required!) ✅ How just a 15% increase in repeat visits can add over $200K to your bottom line