Sweat Equity: Hosted By Law Smith + Eric Readinger

Ever feel like you're screaming into the void while talking to customer support? Welcome to the Verizon episode.   In ROI Podcast™ episode #486, Law Smith and Eric Readinger walk you through a 22-hour odyssey trying to solve one simple Verizon trade-in issue—and in doing so, shine a spotlight on the hellscape of AI-powered customer service, endless chat resets, and the real ROI cost of wasted time.   We dig into:   Whether AI bots are actually making support worse How corporations weaponize the “illusion of choice” The emotional and economic toll of bad service Why project management means nothing without time awareness Time as your most precious asset—and how companies steal it Nostalgia, comedy, and a little financial truth bomb for dessert   If you've ever asked, “Am I talking to a real person or just yelling at a toaster?”—this episode is for you... Verizon customer service, AI chatbots, live chat nightmare, time management, ROI Podcast, business comedy, satirical business podcast, bad suppo