Cues Podcast

It’s OK for credit unions to be strategically planning for growth during these uncertain times, Sarah Szilagyi says during episode 94 of the CUES Podcast.“We as humans as maybe even … as women, we tend to think when we’re in a time of needing to help people, it’s not a time to think about growth or opportunity,” explains Szilagyi, SVP/experience and chief of staff for CUES Supplier member CO-OP Financial Services, Rancho Cucamonga, California. “Actually, that’s one of the beautiful things about credit unions. Credit unions are meant to help people, that’s why we are here. But it is also OK to say, ‘There’s opportunity right now—opportunity to help people, which would lead to growth.’”“It is a time of change, which means a time of opportunity,” she continues. “As consumer behavior shifts and needs change, what credit unions can offer members also shifts and opens up new doors. A lot of shoppers are buying online now. A good portion … are buying online in the last 10 weeks for the very first time. That alone is