Cues Podcast

In this episode of the CUES Podcast, guest Lee Wetherington, senior director of corporate strategy at CUES Supplier member Jack Henry, discusses the impact that artificial intelligence is already having on credit unions. Two areas that will be improved by AI are member experience and service and fraud mitigation, he says.“The top two use cases are member service—specifically, in short to mid-term, generative AI assist technologies to real people in the credit union who are fielding members’ moments of need in real-time through digital channels through the mobile app, etc,” Wetherington says. “The number two use case … is the application of machine learning to fraud detection, fraud prevention and fraud mitigation. Using new generative AI pattern detection technologies is being brought to bear and that space in more new and powerful ways.” Lee is the senior director of corporate strategy at CUES Supplier member Jack Henry. He directs the development of actionable insights, forecasts and strategy for Jack Henry