Agency Intelligence

In this conversation, the DIPP crew are joined by Tracy Riley, Chief Insurance and Technology Officer at Wawanesa Insurance. They discuss the importance of real-time connectivity, Wawanesa’s API sharing initiative, the significance of mutuality in the company, and the decision to opt out of aggregators. Tracy also shares insights into the responsible use of AI in underwriting and the disbanding of the Digital Broker Council. Overall, the conversation highlights Wawanesa’s commitment to improving the customer experience and supporting brokers in the insurance industry. Finally, Tracy discusses the role of APIs in connectivity and ecosystems, future technology investments, and supporting the broker channel.