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Sinopsis

Have you ever gone for a night out and had it ruined by bad service? Conversely, have you ever been having a pretty crappy night and had it turned around by fantastic customer experience? As business becomes more and more commoditized it’s easy for our business, our brand to get lost in the shuffle. So how can we incorporate the very best of hospitality into not only our business, but also our leadership? Well stay tunes because our guest on this episode is Dan Sachs. Dan is a professor at DePaul University’s School of Hospitality Leadership and is the Entrepreneur In Residence at DePaul’s Coleman Entrepreneurship Center. He teaches classes on Entrepreneurship and Service Leadership.  Dan is the founder and owner of the BIN 36 restaurant and wine brand after successfully opening the first restaurant in 1999. Currently, Dan consults on hospitality operations for private equity firms, large hotel companies and live entertainment on hospitality operations.  His experience working with executive teams as well as