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Jeanne Bliss (audio) “Would you do that to your mother?"
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:49:07
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Sinopsis
Stop: Think about yourself as a leader, consider HOW you lead, and then let me ask you: “Would you do that to your mother?" As a leader in any capacity, you know that we all have two sets of customers…internal and external. The external ones are those who buy from you, and the internal ones are those who buy into you, your organization ,and its culture. The truth is, pretty much everyone thinks they run a great company and that their people are treated well. But how can you know for sure? Well, stay tuned because our guest on this episode is: Jeanne Bliss She is a fearless pioneer for customers, and has harnessed her Italian background and 35 years of experience in order to improve the lives of customers and employees! Jeanne Bliss pioneered the role of Chief Customer Officer (CCO), holding the first-ever CCO role. She's spent over 20 years at Lands' End, Microsoft, Coldwell Banker and Allstate corporations, where she has driven achievements such as 95% loyalty rates and improved customer experiences