PowerTalk

Joining me today on PowerTalk to discuss all of this is Jeff Lawson CEO and co-founder of Twilio, a company that makes cloud-based telephony tools -- voice and messaging -- for companies and mobile application developers like Uber, Google (GOOG), Hulu, salesforce.com (CRM), Home Depot (HD), AT&T (T) and others.  With the global explosion of the Internet, smartphones and tablets, we’ve seen a shift in how we can communicate with one another. Instant messaging, mobile messaging, picture messaging, email, messing through Facebook, Google+, chatting and more recently video calls through Skype, Google and even Apple with its FaceTime app. While many think of these new modes of communication are for personal use -- keeping in touch with family, friends and so on, there’s another aspect to it -- for business. That’s right the Internet and telecommunications technologies are changing the way we connect with companies, and that has implications how a company communicates with its customers It’s not just Twitter