Customer Service Academy

In this episode, I talk about thriving through the holiday season - excelling in customer experience and employee engagement.  This will help you grow your sales and your reputation. Invest in my 5-star rated course on Customer Experience and Leadership:  http://6canons.com/   - Keep a close eye on how often you are asking for donations or tips from your customers - balance that so that don't feel manipulated - Keep your customer experience top of mind with personalized moments, steamlined shopping processes    - Ensure your team feels cared for by prioritizing recognition, supporting wellness, and creating opportunities to learn and grow throughout the year   It's time for the great service comeback!  Visit http://6canons.com/ to invest in my latest virtual hospitality program.     Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his comm