Customer Service Academy

In this episode, we welcome Jonathan Hensley into the studio from Emerge, a digital product consulting firm. Invest in my exclusive course on Customer Experience and Leadership:  http://6canons.com/   - CX is the cumulative effect of the interactions we have with a brand - Building a common language with stakeholders helps ensure you stay on the same page - Product roadmaps ensure alignment and shared priorities across the organization - This is your week to own Customer Experience and springboard into delivering amazing hospitality for your guests well into the future.   It's time for the great service comeback!  Visit http://6canons.com/ to invest in my latest virtual hospitality program.   Learn more about Jonathon at:  https://www.emergeagency.com/   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer