Scrum Master Toolbox Podcast

ONUS: Rethinking Agile Roles and Structures, With Craig Smith and Michael Huynh   In this episode, we kick things off by revisiting a captivating talk delivered by Michael and Craig at the Agile Online Summit 2023. The duo urged us to reevaluate the roles of the Scrum Master and Product Owner, and even hinted at potential shifts within Agile organizations. This discussion sparked a larger contemplation in my mind, extending beyond the core arguments presented by Michael and Craig. I took to Twitter to ponder the possibility of Agile serving as a foundational change in how we perceive organizational structures and leadership, leading to a potential revolution. What might this mean for you and your organization? Rethinking Agile Roles Before delving into what the future might hold for Agile practitioners, we asked Craig and Michael to provide a concise summary of their main points from the talk. They urged us to go beyond following “agile dogma” Questioning the purpose of Scrum Master and Produ

Armin Mandara: When Product Owners Multiply, Making Decisions in a Maze of Stakeholders Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Empowering Teams, A Key PO Skill Armin discusses the role of a great Product Owner (PO) in fostering team success. Drawing from an experience with a mixed team of internal and client-side members, he highlights the importance of clear communication and decision-making abilities in a client-driven setup. A standout PO, in his view, comprehends their role and limitations, excelling in making timely decisions and maintaining a pragmatic approach, even in challenging situations. They actively engage in discussions, emphasizing necessary trade-offs while demonstrating a keen awareness of the team's needs. The Bad Product Owner: When POs Multiply, Making Decisions in a Maze of Stakeholders Armin shares his experience i

Armin Mandara: Thriving Teams and Joyful Work, Armin’s Vision of Scrum Master Success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Armin reflects on the essence of success for Scrum Masters, emphasizing the delivery of high-performing teams and consistent, valuable software. He emphasizes the importance of joy and camaraderie within the team, highlighting laughter and open communication as key indicators. Armin stresses the value of fun in facilitating difficult conversations. Success, in his view, also hinges on the team's ability to openly discuss problems.  In this episode, wer refer to the episode about a team that got into trouble: “When Harmony Hinders Progress, Learning to Trigger Difficult Conversations”. [LINK] Featured Retrospective Format for the Week: Fostering Open Conversations with Simple Retrospective Techniques and Exercises Armin likes to use the fra

Armin Mandara: From Checkboxes to Skills, Crafting a Dynamic Career Path and Fostering Self-Development Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Armin shares a pivotal career path transformation experience, emphasizing a shift from achievement-based lists to skill-focused development. Recognizing flaws in how managers approached the existing career paths, Armin collaborated with HR to redefine them. The focus shifted from rigid checkboxes to individualized skill levels, providing freedom for personal growth. Armin underscores the importance of nurturing ownership of one's development and highlights the value of skill improvement over specific achievements. This initiative aimed to motivate and empower individuals to take charge of their professional growth.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that pro

Armin Mandara: When Harmony Hinders Progress, Learning to Trigger Difficult Conversations Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Armin shares his experience with one of his initial teams, responsible for QA and user acceptance. The team lacked cross-functionality and faced uneven work distribution. Communication about improvements was scarce, leading to stagnant progress. Some stakeholders provided no feedback, and the team maintained a facade of contentment. Armin observed a reluctance to engage in conflict and recognized the team's collective unawareness of necessary improvements. Even if in one-on-one meetings, individuals were more candid, they did not raise the topics in a wider group. Armin advises addressing issues individually to gauge openness for discussion. The team's absence of external pressure hindered growth, reflecting the challenge of balancing harmon

Armin Mandara: Breaking Resistance with Dialogue and Collaboration, A New Scrum Master Story Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Armin shares a story from his early days as a Scrum Master, leading a team in developing an ecommerce platform for a major corporation. Despite initial challenges, he sought to introduce project retrospectives for broader learning. However, faced with resistance from project managers, he reflected on the experience and found strength in seeking support and open communication. Armin emphasizes the inevitability of resistance and advocates for transparent, honest conversations in the workplace, acknowledging the power of addressing concerns openly.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also

Aria Omidvar: The Product Owner vs. Project Manager Dilemma, A Difficult Balance Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: People-First Product Ownership Aria describes an exemplary Product Owner known for his unwavering commitment to learning and professional development. This PO’s proactive approach included avid reading and active participation in workshops and seminars. He invested heavily in his own growth, and his presence within the team was palpable, emphasizing a people-first mindset. The PO’s belief in the team, coupled with his fearlessness in addressing conflicts, set him apart as a remarkable Product Owner.  The Bad Product Owner: PO vs. Project Manager Dilemma, A Difficult Balance Aria delves into a common anti-pattern where a Product Owner takes on project management responsibilities, which can hinder agile software developme

Aria Omidvar: The Many Layers to Scrum Master Success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Aria explores the layers of success for Scrum Masters, highlighting the transformation of team culture. He assesses success through the lens of team self-reliance, self-organization, and ownership of work. Aria's metric for success involves equipping teams with tools and practices that enable them to effectively carry out their responsibilities. This episode offers valuable insights into the multifaceted nature of success in the role of a Scrum Master. Featured Retrospective Format for the Week: Making Retrospectives Clearly Different From Other Meetings and Work Aria shares his preferred retrospective format, emphasizing the importance of a distinct mindset for this higher-order team work. He advocates for creativity and mindfulness, aiming to set retrospectives apart fro

Aria Omidvar: Lessons from a Top-Down Agile Transformation Journey Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Aria recounts his involvement in a top-down, multi-layered agile transformation in a company with five teams. Despite management's drive for change, the transformation faced resistance from the teams on the ground. After six months, it became evident that morale and engagement had plummeted, and the desired outcomes were not met. Aria attempted widespread training, but this approach backfired. He learned the importance of focusing on one major change at a time, prioritizing people, and fine-tuning direction for successful transformations. The episode serves as a valuable guide for navigating complex organizational shifts.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues

Aria Omidvar: Friendship or Performance, The Hard Dilemma Scrum Teams Sometimes Face Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Aria shares a common team pitfall: sacrificing trust, transparency, and courage for camaraderie. In this case, a team's cohesion eroded as they prioritized friendliness over addressing performance issues. One underperforming developer strained the team's efforts, despite trying to help that team member. The team's hesitancy to confront the issue led to a painful breakdown. Aria emphasizes proactive communication and recommends 'The Hard Thing about Hard Things' as a resource. He underscores the importance of clear warnings and transparent discussions to salvage a struggling team. Featured Book of the Week: Peopleware: Productive Projects and Teams by DeMarco and Lister Aria discusses the profound impact of the book "Peopleware," which pre

Aria Omidvar: Rebuilding Trust In Your Scrum Team, After A Big Disappointment Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Aria, a Scrum Master, recounts a challenging situation where his team faced significant changes, including losing key members and transitioning to remote work. He attempted to address the issues through a retrospective but faced resistance in setting up follow-up sessions. This led to a team member deeming the retro "useless," which left Aria feeling disheartened. As a developer and Scrum Master, Aria reflects on the importance of open communication and acknowledges his loss of faith in the team at that time. Ultimately, he grapples with regaining faith in his team, highlighting the complexity of his role in this critical juncture.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of

BONUS: Embracing Change, A Conversation with Change Leader Susanne Taylor   In this episode, Susanne Taylor shares her profound experiences that have shaped her approach to change leadership. From navigating different environments to choosing change willingly, Susanne's life has been a testament to the inevitability and transformative power of embracing change. Embracing Change: A Natural State of Being Susanne enlightens us on the essence of change: it's not something we choose, but how we choose to react to it. By reframing our perspective on change, we can shift from a mindset of control and fear to one of adaptability and growth. This change in mindset holds the key to thriving in a world of constant transformation. As Scrum Masters and coaches, it's imperative to develop certain capabilities that allow us to navigate change effortlessly. Susanne imparts wisdom on slowing down, building trust, setting boundaries, and honing our ability to sense the subtle shifts in a room. Recognizing our own wo

Chris Garvey: A Great Collaboration Between PO and Scrum Master, The Enabler For Agile Greatness Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: A Great Collaboration Between PO and Scrum Master, The Enabler For Agile Greatness Chris reflects on a remarkable Product Owner who previously served as a Scrum Master. Their collaboration was marked by mutual support and a keen understanding of when to lead and when to step back. The Product Owner fostered team involvement in story definition and ownership of implementation. This environment allowed for reciprocal coaching, accountability, and a harmonious working dynamic. Chris emphasizes the delicate balance of knowing when to be present and when to provide space for others in Agile teams. The Bad Product Owner: Overcoming PO Micromanagement Challenges Chris discusses anti-patterns related to Product

Chris Garvey: Crafting a Culture of Love for Work, The Real Challenge for Real Agile Leaders Chris delves into his perspective on success for Scrum Masters, drawing inspiration from a Simon Sinek story about hotel experiences. He aspires to help team members genuinely love their jobs. Success, for Chris, hinges on trust among team members and leaders, enabling them to excel and voice concerns. He emphasizes the transition from stressing about delivery to focusing on high performance. Ownership of work methods and problem-solving is key, as is the ability to step back under pressure. Chris also advocates for creating a safe space to foster open communication within the team. Featured Retrospective Format for the Week: Visualizing Progress with the Speedboat Retrospective Chris discusses his favored retrospective format, the "Speedboat." He appreciates its visual nature and the ease with which participants grasp it. Using a standard laminated print, he guides teams to imagine their ideal day together.

Chris Garvey: The SPINE Model: Simplifying Change Leadership for Scrum Masters and Agile Coaches Chris offers us a reflection on a change leadership challenge, acknowledging the failure of linear approaches in that context. He emphasizes simplicity and introduces the SPINE model. Starting with a clear contract with clients and understanding the purpose of the Agile journey are crucial steps. Chris underscores the importance of documenting the "why" and the problems to be addressed before delving into practices and tools. Communication is key, and sharing observations with teams using phrases like "what comes up for me is..." fosters understanding. He advises against seeking future certainty and emphasizes that it's people who must undergo change, not be changed. Ultimately, success is defined by the client, not the coach's agenda.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with chan

Chris Garvey: A Tale of Two Agile Teams, A Key Lesson on The Impact of Leadership on Team Self-organization In this episode, Chris shares a pivotal experience managing two teams as a Scrum Master. While one team was granted time to embark on their own agile journey, the other team faced time constraints. Despite having the same coach, manager, and product owner, the teams significantly diverged. A key insight emerged when one tech lead allowed the team space for self-organization, while the other did not. This distinction played a crucial role in team performance. Chris emphasizes the importance of providing support for teams to take ownership and grow, as it doesn't happen naturally without guidance. Featured Book of the Week: The Power of Now: A Guide to Spiritual Enlightenment by Eckhart Tolle Chris delves into the profound impact of The Power Of Now By Eckhart Tolle on his Scrum Master journey, emphasizing its focus on presence and challenging thought patterns. He highlights the gift of being fu

Chris Garvey: When Agile Alone Can't Save the Day, Avoiding The Temptation To “Save” A Scrum Team In this episode, Chris recounts a challenging experience as a Scrum Master in emergency services product development. Faced with exploding software development and delayed deliveries, the team turned to Agile for a solution. The immense pressure led Chris to take the role too seriously, causing a detrimental shift in focus. To top it all, three team members were experiencing burnout. Chris emphasizes the importance of coaching by invitation and avoiding the temptation to micromanage the team. Ultimately, this episode raises questions about leadership's openness to change in such high-pressure situations. In this episode, we refer to the book Shift From Product To People, a book that explores the need to focus on working with people first, before being able to work with the product.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us,

Anna Mbengam: When Roles Blur In Agile Teams, the Product Owner and Manager Anti-Pattern Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Personal Connection and Growth, The Power of Supportive Product Ownership Anna shares her experience with an exceptional Product Owner who stood out for his genuine care and personal investment in team members. Beyond professional expertise, he took the time to understand Anna and offered invaluable support in communication and interactions within the organization. This Product Owner's willingness to seek and provide feedback, both positive and constructive, played a crucial role in Anna's growth and development. This episode sheds light on the qualities that make a Product Owner truly great, emphasizing the importance of empathy, mentorship, and effective communication. The Bad Product Owner: When Roles Blur, The

Anna Mbengam: Prioritizing People And Empowering Teams in the Scrum Master's Absence Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Anna emphasizes the critical role of a Scrum Master in ensuring team happiness. She prioritizes facilitating self-organization and meaningful interactions among team members. Anna's success criteria extend beyond metrics to encompass factors like continuous improvement, agile mindset adoption, and positive team culture. She advocates for open dialogue and hosts regular one-on-one meetings to gauge individual team members' progress and well-being. Anna also empowers the team to take ownership of the Scrum Master role in her absence, assessing the impact upon her return.  Featured Retrospective Format For The Week: Start/Stop/Continue, To Help Scrum Masters Listen Better Anna likes the 'Start/Stop/Continue' retrospective format

Anna Mbengam: Strategies for Aligning Distributed Agile Teams In A Large Scale Agile Adoption Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Anna shares experiences from a large-scale tech company, detailing the challenges of setting up distributed teams across different products while implementing scaled agile practices. Leadership alignment on the change's purpose was established, but resistance arose due to time constraints for training. Anna advises comprehensive training for all, along with piloting the change with one team. Balancing role transitions and training proved overwhelming, prompting Anna to involve leadership. She underscores the importance of leadership buy-in, advocating their participation in key processes like PI planning and Inspect and Adapt sessions. Supporting team autonomy and experimentation is crucial for successful change manageme